Auto loans & leases
Ally Financial auto loans & leases complaints
Consumers have filed 9,980 complaints about Ally Financial's auto loans & leases, 1,987 in the last 12 months (+53%). Ally Financial answered 100% on time and closed 4% with relief. See the whole Ally Financial record.
Ally Financial against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
Latest Ally Financial auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 9, 2026 | Auto loans & leases | Problems at the end of the loan or leaseExcess mileage, damage, or wear fees, or other problem after the lease is finished | In progress |
| Nov 8, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 8, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 7, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Nov 7, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | In progress |
| Nov 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 7, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 7, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 7, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 6, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 6, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 6, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 6, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Nov 6, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | In progress |
| Nov 6, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Nov 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Nov 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Nov 5, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Nov 5, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem when attempting to purchase vehicle at the end of the lease | In progress |
| Nov 5, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | In progress |
| Nov 5, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 5, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Nov 5, 2026 | Auto loans & leases | RepossessionCompany explaining amount owed | In progress |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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