Bank accounts

American Express bank accounts complaints

Consumers have filed 2,593 complaints about American Express's bank accounts, 590 in the last 12 months (+89%). American Express answered 98.5% on time and closed 21% with relief. See the whole American Express record.

American Express against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	American Express	590	+89%	98.5%	21%	2,593

Every bank ranked

Latest American Express bank accounts complaints

Received	About	Issue	State	Answer	On time
Nov 2, 2026	Bank accounts	Managing an accountBanking errors	WI	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountBanking errors	CT	Money back	Yes
Nov 2, 2026	Bank accounts	Managing an accountDeposits and withdrawals	TX	Explained	Yes
Nov 2, 2026	Bank accounts	Managing an accountBanking errors	MO	Explained	Yes
Oct 30, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	NV	In progress	Yes
Oct 29, 2026	Bank accounts	Managing an accountDeposits and withdrawals	VA	In progress	Yes
Oct 29, 2026	Bank accounts	Debanking	MN	In progress	Yes
Oct 29, 2026	Bank accounts	Managing an accountDeposits and withdrawals	PA	Explained	Yes
Oct 28, 2026	Bank accounts	Managing an accountProblem accessing account	SC	Fixed	Yes
Oct 28, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	In progress	Yes
Oct 27, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	MN	In progress	Yes
Oct 26, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	FL	In progress	Yes
Oct 26, 2026	Bank accounts	Opening an accountUnable to open an account	IA	Explained	Yes
Oct 26, 2026	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	FL	In progress	Yes
Oct 25, 2026	Bank accounts	Closing an accountFunds not received from closed account	NY	In progress	Yes
Oct 25, 2026	Bank accounts	Managing an accountBanking errors	NC	In progress	Yes
Oct 25, 2026	Bank accounts	Managing an accountDeposits and withdrawals	AL	Explained	Yes
Oct 23, 2026	Bank accounts	Managing an accountProblem accessing account	VT	In progress	Yes
Oct 23, 2026	Bank accounts	Managing an accountDeposits and withdrawals	TX	In progress	Yes
Oct 23, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NC	Fixed	Yes
Oct 22, 2026	Bank accounts	Managing an accountDeposits and withdrawals	GA	Fixed	Yes
Oct 22, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	VA	Money back	Yes
Oct 22, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	NV	Explained	Yes
Oct 21, 2026	Bank accounts	Managing an accountBanking errors	TX	In progress	Yes
Oct 21, 2026	Bank accounts	Closing an accountFunds not received from closed account	CA	Money back	Yes
Oct 21, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	NC	In progress	Yes
Oct 20, 2026	Bank accounts	Closing an accountCompany closed your account	TX	Explained	Yes
Oct 20, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	FL	Explained	Yes
Oct 20, 2026	Bank accounts	Opening an accountDidn't receive terms that were advertised	FL	Money back	Yes
Oct 20, 2026	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 14 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works