Mortgage company · complaint record
American Financial Resources complaints
Filed under American Financial Resources, Inc.
Consumers have filed 196 complaints about American Financial Resources since 2012, 12 of them in the last 12 months. It answered 91.7% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 196
- Last 12 months
- 12
- Answered on time
- 91.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #120 of 595
Since November 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 6, 2026
Most complained-about mortgage lenders & servicers
American Financial Resources complaints by month
The busiest month was October 2016 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Financial Resources answered all time
- Closed with monetary relief42%
- Closed with non-monetary relief10.5%
- Closed with explanation18795.4%
- Closed31.5%
- In progress10.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Financial Resources complaints are about
Top American Financial Resources problems
Inside "Trouble during payment process"
- Payment process 3
- Trying to communicate with the company to fix an issue while managing or servicing your loan 3
- Escrow, taxes, or insurance 2
- Loan sold or transferred to another company 1
Where American Financial Resources complaints come from
Most complaints: California (20), Florida (17), Arizona (13), Washington (13), Texas (12).
American Financial Resources compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Financial ResourcesMortgages | - | 12 | - |
Compare side by side: American Financial Resources vs Midwest Loan Services · American Financial Resources vs Truhome Solutions · American Financial Resources vs NEXA Mortgage · American Financial Resources vs Hilltop
What people say about American Financial Resources
All experiencesNo experiences with American Financial Resources yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Financial Resources complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 6, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | In progress |
| Aug 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jul 10, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jun 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jun 25, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 20, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| May 3, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Feb 6, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 29, 2025 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Dec 4, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about American Financial Resources
How many complaints does American Financial Resources have?
American Financial Resources has 196 complaints on record since November 2012, including 12 in the last 12 months and 0 in the last 30 days. That makes it number 1,343 of every company by complaints this year.
Does American Financial Resources respond to complaints?
Yes. American Financial Resources answered 91.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with American Financial Resources?
The most common problems are trouble during payment process (50), closing on a mortgage (13), applying for a mortgage or refinancing an existing mortgage (13).
Is American Financial Resources legit?
American Financial Resources is a real company with a public complaint record: consumers have complained about it 196 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Financial Resources legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Financial Resources?
Complain to American Financial Resources in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Financial Resources complaints come from?
Most come from California (20), Florida (17), Arizona (13). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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