Mortgage company · complaint record
American Portifolio Mortgage complaints
Consumers have filed 22 complaints about American Portifolio Mortgage since 2014, 4 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 22
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #216 of 595
Since December 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 5, 2026
Most complained-about mortgage lenders & servicers
American Portifolio Mortgage complaints by month
The busiest month was November 2021 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Portifolio Mortgage answered all time
- Closed with explanation22100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Portifolio Mortgage complaints are about
Top American Portifolio Mortgage problems
Inside "Trouble during payment process"
- Fees charged 2
- Loan sold or transferred to another company 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where American Portifolio Mortgage complaints come from
Most complaints: Florida (4), Texas (3), California (3), Connecticut (3), Pennsylvania (2).
American Portifolio Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Portifolio MortgageMortgages | - | 4 | - |
Compare side by side: American Portifolio Mortgage vs Midwest Loan Services · American Portifolio Mortgage vs Truhome Solutions · American Portifolio Mortgage vs NEXA Mortgage · American Portifolio Mortgage vs Hilltop
What people say about American Portifolio Mortgage
All experiencesNo experiences with American Portifolio Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Portifolio Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 5, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 10, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Apr 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 26, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 6, 2025 | Mortgages | Trouble during payment processFees charged | Explained |
| Mar 25, 2024 | Mortgages | Trouble during payment processFees charged | Explained |
| Mar 18, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Nov 20, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 20, 2021 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 19, 2021 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 30, 2021 | Mortgages | Trouble during payment process | Explained |
| Aug 24, 2021 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | Explained |
Questions about American Portifolio Mortgage
How many complaints does American Portifolio Mortgage have?
American Portifolio Mortgage has 22 complaints on record since December 2014, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does American Portifolio Mortgage respond to complaints?
Yes. American Portifolio Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with American Portifolio Mortgage?
The most common problems are trouble during payment process (9), closing on a mortgage (2), attempts to collect debt not owed (1).
Is American Portifolio Mortgage legit?
American Portifolio Mortgage is a real company with a public complaint record: consumers have complained about it 22 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Portifolio Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against American Portifolio Mortgage?
Complain to American Portifolio Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Portifolio Mortgage complaints come from?
Most come from Florida (4), Texas (3), California (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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