Mortgage company · complaint record
AmeriHome Mortgage complaints
Filed under AmeriHome Mortgage Company, LLC
Consumers have filed 2,161 complaints about AmeriHome Mortgage since 2014, 335 of them in the last 12 months (+119% on the year before). It answered 100% on time and closed 15% with relief for the customer - more often than a typical mortgage company. The most common problem is trouble during payment process. It is the 19th most complained-about of 595 mortgage lenders & servicers this year.
Strong response record. How it works
- Complaints on record
- 2,161
- Last 12 months
- 335
- Answered on time
- 100%
- Closed with relief
- 15%
- Last 30 days
- 21
- Rank
- #19 of 595
Since November 2014
+119% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 31, 2026
Most complained-about mortgage lenders & servicers
AmeriHome Mortgage complaints by month
The busiest month was March 2021 (60 complaints). Complaints in the last 12 months are up 119% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How AmeriHome Mortgage answered last 12 months
- Closed with monetary relief123.6%
- Closed with non-monetary relief309%
- Closed with explanation24272.2%
- In progress5115.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers40/4014.8% closed with relief
- Complaint trend0/15+119% vs last year
What AmeriHome Mortgage complaints are about
Top AmeriHome Mortgage problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 141
- Payment process 76
- Trying to communicate with the company to fix an issue while managing or servicing your loan 59
- Loan sold or transferred to another company 31
- Fees charged 10
- Paying off the loan 7
Where AmeriHome Mortgage complaints come from
Most complaints: Texas (305), Florida (233), California (213), Georgia (178), Pennsylvania (87).
AmeriHome Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Fay ServicingMortgages | 59 | 392 | C |
| 2 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
| 3 | Village Capital & InvestmentMortgages | 44 | 335 | D |
| 4 | AmeriHome MortgageMortgages | 85 | 335 | A |
| 5 | LD Holdings GroupMortgages | 43 | 331 | D |
| 6 | ServicemacMortgages | 81 | 280 | A |
| 7 | CMG Financial ServicesMortgages | 46 | 276 | D |
| 8 | GuildMortgages | 47 | 239 | D |
Compare side by side: AmeriHome Mortgage vs Fay Servicing · AmeriHome Mortgage vs RoundPoint Mortgage Servicing · AmeriHome Mortgage vs Village Capital & Investment · AmeriHome Mortgage vs LD Holdings Group
What people say about AmeriHome Mortgage
All experiencesNo experiences with AmeriHome Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest AmeriHome Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 27, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 24, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
Questions about AmeriHome Mortgage
How many complaints does AmeriHome Mortgage have?
AmeriHome Mortgage has 2,161 complaints on record since November 2014, including 335 in the last 12 months and 21 in the last 30 days. That makes it number 243 of every company by complaints this year.
Does AmeriHome Mortgage respond to complaints?
Yes. AmeriHome Mortgage answered 100% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix; 4.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 85/100 (grade A).
What do people complain about most with AmeriHome Mortgage?
The most common problems are trouble during payment process (1,208), struggling to pay mortgage (402), incorrect information on your report (155).
Is AmeriHome Mortgage legit?
AmeriHome Mortgage is a real company with a public complaint record: consumers have complained about it 2,161 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is AmeriHome Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about AmeriHome Mortgage going up or down?
Up. There were 335 complaints in the last 12 months against 153 in the 12 before (+119%). See every month.
How do I file a complaint against AmeriHome Mortgage?
Complain to AmeriHome Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most AmeriHome Mortgage complaints come from?
Most come from Texas (305), Florida (233), California (213). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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