Mortgage company · complaint record
Servicemac complaints
Filed under SERVICEMAC, LLC
Consumers have filed 593 complaints about Servicemac since 2020, 280 of them in the last 12 months (+172% on the year before). It answered 100% on time and closed 9% with relief for the customer - more often than a typical mortgage company. The most common problem is trouble during payment process. It is the 22nd most complained-about of 595 mortgage lenders & servicers this year.
Strong response record. How it works
- Complaints on record
- 593
- Last 12 months
- 280
- Answered on time
- 100%
- Closed with relief
- 9%
- Last 30 days
- 19
- Rank
- #22 of 595
Since July 2020
+172% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 4, 2026
Most complained-about mortgage lenders & servicers
Servicemac complaints by month
The busiest month was July 2026 (38 complaints). Complaints in the last 12 months are up 172% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Servicemac answered last 12 months
- Closed with monetary relief93.2%
- Closed with non-monetary relief134.6%
- Closed with explanation22781.1%
- In progress3111.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers36/408.8% closed with relief
- Complaint trend0/15+172% vs last year
What Servicemac complaints are about
Top Servicemac problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 92
- Payment process 47
- Trying to communicate with the company to fix an issue while managing or servicing your loan 42
- Loan sold or transferred to another company 29
- Private mortgage insurance (PMI) 11
- Paying off the loan 11
Where Servicemac complaints come from
Most complaints: California (79), Texas (76), Florida (68), New York (33), Georgia (28).
Servicemac compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | RoundPoint Mortgage ServicingMortgages | 46 | 347 | D |
| 2 | Village Capital & InvestmentMortgages | 44 | 335 | D |
| 3 | AmeriHome MortgageMortgages | 85 | 335 | A |
| 4 | LD Holdings GroupMortgages | 43 | 331 | D |
| 5 | ServicemacMortgages | 81 | 280 | A |
| 6 | CMG Financial ServicesMortgages | 46 | 276 | D |
| 7 | GuildMortgages | 47 | 239 | D |
| 8 | Valon TechnologiesMortgages | 37 | 215 | D |
Compare side by side: Servicemac vs RoundPoint Mortgage Servicing · Servicemac vs Village Capital & Investment · Servicemac vs AmeriHome Mortgage · Servicemac vs LD Holdings Group
What people say about Servicemac
All experiencesNo experiences with Servicemac yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Servicemac complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Fixed |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 25, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 23, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 23, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 22, 2026 | Mortgages | Trouble during payment processPaying off the loan | In progress |
| Oct 22, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 21, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 21, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
Questions about Servicemac
How many complaints does Servicemac have?
Servicemac has 593 complaints on record since July 2020, including 280 in the last 12 months and 19 in the last 30 days. That makes it number 270 of every company by complaints this year.
Does Servicemac respond to complaints?
Yes. Servicemac answered 100% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix; 3.6% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 81/100 (grade A).
What do people complain about most with Servicemac?
The most common problems are trouble during payment process (339), struggling to pay mortgage (128), incorrect information on your report (49).
Is Servicemac legit?
Servicemac is a real company with a public complaint record: consumers have complained about it 593 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Servicemac legit? for the signals, red flags and how to protect yourself.
Are complaints about Servicemac going up or down?
Up. There were 280 complaints in the last 12 months against 103 in the 12 before (+172%). See every month.
How do I file a complaint against Servicemac?
Complain to Servicemac in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Servicemac complaints come from?
Most come from California (79), Texas (76), Florida (68). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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