Mortgage company · complaint record
Aspen Yo complaints
Filed under Aspen Yo LLC
Consumers have filed 472 complaints about Aspen Yo since 2014, 4 of them in the last 12 months (-60% on the year before). It answered 0% on time and closed 1% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 472
- Last 12 months
- 4
- Answered on time
- 0%
- Closed with relief
- 1%
- Last 30 days
- 0
- Rank
- #216 of 595
Since November 2014
-60% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 17, 2026
Most complained-about mortgage lenders & servicers
Aspen Yo complaints by month
The busiest month was February 2024 (16 complaints). Complaints in the last 12 months are down 60% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Aspen Yo answered all time
- Closed with monetary relief20.4%
- Closed with non-monetary relief20.4%
- Closed with explanation44393.9%
- Closed51.1%
- Untimely response204.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Aspen Yo complaints are about
Top Aspen Yo problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 18
- Trying to communicate with the company to fix an issue while managing or servicing your loan 18
- Payment process 9
- Loan sold or transferred to another company 8
- Paying off the loan 2
- Interest rate 1
Where Aspen Yo complaints come from
Most complaints: Florida (75), California (65), Georgia (34), New Jersey (33), Texas (28).
Aspen Yo compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Aspen YoMortgages | - | 4 | - |
Compare side by side: Aspen Yo vs Midwest Loan Services · Aspen Yo vs Truhome Solutions · Aspen Yo vs NEXA Mortgage · Aspen Yo vs Hilltop
What people say about Aspen Yo
All experiencesNo experiences with Aspen Yo yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Aspen Yo complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 17, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | No timely reply |
| May 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
| Mar 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | No timely reply |
| Feb 5, 2026 | Mortgages | Trouble during payment processPaying off the loan | No timely reply |
| Aug 25, 2025 | Mortgages | Struggling to pay mortgageForeclosure | No timely reply |
| Jun 24, 2025 | Mortgages | Trouble during payment processInterest rate | No timely reply |
| May 15, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Apr 4, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Apr 4, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Jan 16, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Jan 4, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | No timely reply |
| Dec 23, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | No timely reply |
Questions about Aspen Yo
How many complaints does Aspen Yo have?
Aspen Yo has 472 complaints on record since November 2014, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Aspen Yo respond to complaints?
Yes. Aspen Yo answered 0% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Aspen Yo?
The most common problems are trouble during payment process (217), struggling to pay mortgage (152), communication tactics (4).
Is Aspen Yo legit?
Aspen Yo is a real company with a public complaint record: consumers have complained about it 472 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Aspen Yo legit? for the signals, red flags and how to protect yourself.
Are complaints about Aspen Yo going up or down?
Down. There were 4 complaints in the last 12 months against 10 in the 12 before (-60%). See every month.
How do I file a complaint against Aspen Yo?
Complain to Aspen Yo in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Aspen Yo complaints come from?
Most come from Florida (75), California (65), Georgia (34). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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