Auto lender · complaint record
Auto Now Financial Services, Inc., Phoenix, AZ Branch complaints
Consumers have filed 183 complaints about Auto Now Financial Services, Inc., Phoenix, AZ Branch since 2015, 72 of them in the last 12 months (+89% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical auto lender. The most common problem is took or threatened to take negative or legal action. It is the 19th most complained-about of 193 auto lenders this year.
Weak response record. How it works
- Complaints on record
- 183
- Last 12 months
- 72
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #19 of 193
Since March 2015
+89% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Oct 31, 2026
Most complained-about auto lenders
Auto Now Financial Services, Inc., Phoenix, AZ Branch complaints by month
The busiest month was June 2026 (12 complaints). Complaints in the last 12 months are up 89% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Auto Now Financial Services, Inc., Phoenix, AZ Branch answered last 12 months
- Closed with explanation72100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+89% vs last year
What Auto Now Financial Services, Inc., Phoenix, AZ Branch complaints are about
Top Auto Now Financial Services, Inc., Phoenix, AZ Branch problems last 12 months
Inside "Took or threatened to take negative or legal action"
- Threatened or suggested your credit would be damaged 23
- Threatened to sue you for very old debt 1
- Sued you without properly notifying you of lawsuit 1
Where Auto Now Financial Services, Inc., Phoenix, AZ Branch complaints come from
Most complaints: Arizona (153), Texas (7), California (4), Illinois (3), Georgia (2).
Auto Now Financial Services, Inc., Phoenix, AZ Branch compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Driveway FinanceAuto loans & leases | 54 | 137 | C |
| 2 | Volvo Car Financial Services U.SAuto loans & leases | 54 | 120 | C |
| 3 | DriveTimeAuto loans & leases | 56 | 117 | C |
| 4 | Auto Now Financial Services, Inc., Phoenix, AZ BranchAuto loans & leases | 46 | 72 | D |
| 5 | Premier Auto CreditAuto loans & leases | 48 | 43 | D |
| 6 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 7 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 8 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
Compare side by side: Auto Now Financial Services, Inc., Phoenix, AZ Branch vs Driveway Finance · Auto Now Financial Services, Inc., Phoenix, AZ Branch vs Volvo Car Financial Services U.S · Auto Now Financial Services, Inc., Phoenix, AZ Branch vs DriveTime · Auto Now Financial Services, Inc., Phoenix, AZ Branch vs Premier Auto Credit
What people say about Auto Now Financial Services, Inc., Phoenix, AZ Branch
All experiencesNo experiences with Auto Now Financial Services, Inc., Phoenix, AZ Branch yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Auto Now Financial Services, Inc., Phoenix, AZ Branch complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 5, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Sep 30, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 24, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 18, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Sep 15, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Sep 11, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 9, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 28, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 27, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Aug 27, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 25, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
Questions about Auto Now Financial Services, Inc., Phoenix, AZ Branch
How many complaints does Auto Now Financial Services, Inc., Phoenix, AZ Branch have?
Auto Now Financial Services, Inc., Phoenix, AZ Branch has 183 complaints on record since March 2015, including 72 in the last 12 months and 1 in the last 30 days. That makes it number 567 of every company by complaints this year.
Does Auto Now Financial Services, Inc., Phoenix, AZ Branch respond to complaints?
Yes. Auto Now Financial Services, Inc., Phoenix, AZ Branch answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 46/100 (grade D).
What do people complain about most with Auto Now Financial Services, Inc., Phoenix, AZ Branch?
The most common problems are took or threatened to take negative or legal action (25), managing the loan or lease (34), repossession (30).
Is Auto Now Financial Services, Inc., Phoenix, AZ Branch legit?
Auto Now Financial Services, Inc., Phoenix, AZ Branch is a real company with a public complaint record: consumers have complained about it 183 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Auto Now Financial Services, Inc., Phoenix, AZ Branch legit? for the signals, red flags and how to protect yourself.
Are complaints about Auto Now Financial Services, Inc., Phoenix, AZ Branch going up or down?
Up. There were 72 complaints in the last 12 months against 38 in the 12 before (+89%). See every month.
How do I file a complaint against Auto Now Financial Services, Inc., Phoenix, AZ Branch?
Complain to Auto Now Financial Services, Inc., Phoenix, AZ Branch in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Auto Now Financial Services, Inc., Phoenix, AZ Branch complaints come from?
Most come from Arizona (153), Texas (7), California (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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