Auto lender · complaint record
Driveway Finance complaints
Filed under Driveway Finance Corporation
Consumers have filed 381 complaints about Driveway Finance since 2021, 137 of them in the last 12 months (+13% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical auto lender. The most common problem is managing the loan or lease. It is the 16th most complained-about of 193 auto lenders this year.
Average response record. How it works
- Complaints on record
- 381
- Last 12 months
- 137
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 4
- Rank
- #16 of 193
Since June 2021
+13% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Nov 5, 2026
Most complained-about auto lenders
Driveway Finance complaints by month
The busiest month was August 2025 (20 complaints). Complaints in the last 12 months are up 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Driveway Finance answered last 12 months
- Closed with explanation137100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+13% vs last year
What Driveway Finance complaints are about
Top Driveway Finance problems last 12 months
Inside "Managing the loan or lease"
- Billing problem 38
- Problem with additional products or services purchased with the loan 13
- Problem with fees charged 10
- Problem with the interest rate 5
- Loan sold or transferred to another company 3
Where Driveway Finance complaints come from
Most complaints: California (82), Florida (54), Texas (53), Michigan (31), New Jersey (23).
Driveway Finance compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | America First Federal Credit UnionAuto loans & leases | 12 | 245 | F |
| 2 | Carvana GroupAuto loans & leases | 56 | 240 | C |
| 3 | Americas Car-MartAuto loans & leases | 43 | 226 | D |
| 4 | LendbuzzAuto loans & leases | 45 | 220 | D |
| 5 | TeslaAuto loans & leases | 9 | 201 | F |
| 6 | Driveway FinanceAuto loans & leases | 54 | 137 | C |
| 7 | Volvo Car Financial Services U.SAuto loans & leases | 54 | 120 | C |
| 8 | DriveTimeAuto loans & leases | 56 | 117 | C |
Compare side by side: Driveway Finance vs America First Federal Credit Union · Driveway Finance vs Carvana Group · Driveway Finance vs Americas Car-Mart · Driveway Finance vs Lendbuzz
What people say about Driveway Finance
All experiencesNo experiences with Driveway Finance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Driveway Finance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 29, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Oct 28, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 15, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 4, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 16, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 8, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 8, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Sep 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Questions about Driveway Finance
How many complaints does Driveway Finance have?
Driveway Finance has 381 complaints on record since June 2021, including 137 in the last 12 months and 4 in the last 30 days. That makes it number 401 of every company by complaints this year.
Does Driveway Finance respond to complaints?
Yes. Driveway Finance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Driveway Finance?
The most common problems are managing the loan or lease (69), incorrect information on your report (84), problem with a company's investigation into an existing problem (25).
Is Driveway Finance legit?
Driveway Finance is a real company with a public complaint record: consumers have complained about it 381 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Driveway Finance legit? for the signals, red flags and how to protect yourself.
Are complaints about Driveway Finance going up or down?
Up. There were 137 complaints in the last 12 months against 121 in the 12 before (+13%). See every month.
How do I file a complaint against Driveway Finance?
Complain to Driveway Finance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Driveway Finance complaints come from?
Most come from California (82), Florida (54), Texas (53). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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