Bank · complaint record
B9, Inc complaints
Filed under B9, Inc.
Consumers have filed 95 complaints about B9, Inc since 2022, 49 of them in the last 12 months (+133% on the year before). It answered 79.6% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Poor response record. How it works
- Complaints on record
- 95
- Last 12 months
- 49
- Answered on time
- 79.6%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #82 of 188
Since March 2022
+133% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 29, 2026
Most complained-about banks & credit unions
B9, Inc complaints by month
The busiest month was November 2025 (7 complaints). Complaints in the last 12 months are up 133% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How B9, Inc answered last 12 months
- Closed with explanation4898%
- Untimely response12%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4579.6% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+133% vs last year
What B9, Inc complaints are about
Top B9, Inc problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 9
- Deposits and withdrawals 8
- Fee problem 8
- Problem accessing account 6
- Problem making or receiving payments 5
- Problem using a debit or ATM card 5
Where B9, Inc complaints come from
Most complaints: California (12), Connecticut (8), Florida (7), Texas (6), Georgia (5).
B9, Inc compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Dollar Mutual BancorpBank accounts | 59 | 51 | C |
| 2 | First Interstate BancsystemBank accounts | 58 | 50 | C |
| 3 | B9, IncBank accounts | 0 | 49 | F |
| 4 | Majority USABank accounts | 43 | 48 | D |
| 5 | First Commonwealth FinancialBank accounts | 54 | 47 | C |
| 6 | Community Financial SystemBank accounts | 41 | 47 | D |
| 7 | United BanksharesBank accounts | 32 | 46 | F |
| 8 | RenasantBank accounts | 55 | 46 | C |
Compare side by side: B9, Inc vs Dollar Mutual Bancorp · B9, Inc vs First Interstate Bancsystem · B9, Inc vs Majority USA · B9, Inc vs First Commonwealth Financial
What people say about B9, Inc
All experiencesNo experiences with B9, Inc yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest B9, Inc complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | No timely reply |
| Oct 22, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Oct 20, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 14, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Sep 30, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Sep 10, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Aug 31, 2026 | Payday & personal loans | Confusing or missing disclosures | Explained |
| Aug 26, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Aug 12, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 3, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
Questions about B9, Inc
How many complaints does B9, Inc have?
B9, Inc has 95 complaints on record since March 2022, including 49 in the last 12 months and 3 in the last 30 days. That makes it number 680 of every company by complaints this year.
Does B9, Inc respond to complaints?
Yes. B9, Inc answered 79.6% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 0/100 (grade F).
What do people complain about most with B9, Inc?
The most common problems are managing an account (45), problem with a lender or other company charging your account (11), trouble accessing funds in your mobile or digital wallet (5).
Is B9, Inc legit?
B9, Inc is a real company with a public complaint record: consumers have complained about it 95 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is B9, Inc legit? for the signals, red flags and how to protect yourself.
Are complaints about B9, Inc going up or down?
Up. There were 49 complaints in the last 12 months against 21 in the 12 before (+133%). See every month.
How do I file a complaint against B9, Inc?
Complain to B9, Inc in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most B9, Inc complaints come from?
Most come from California (12), Connecticut (8), Florida (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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