Bank · complaint record
United Bankshares complaints
Filed under UNITED BANKSHARES, INC.
Consumers have filed 243 complaints about United Bankshares since 2017, 46 of them in the last 12 months (+53% on the year before). It answered 95.7% on time and closed 2% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Poor response record. How it works
- Complaints on record
- 243
- Last 12 months
- 46
- Answered on time
- 95.7%
- Closed with relief
- 2%
- Last 30 days
- 1
- Rank
- #86 of 188
Since June 2017
+53% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 5, 2026
Most complained-about banks & credit unions
United Bankshares complaints by month
The busiest month was June 2026 (8 complaints). Complaints in the last 12 months are up 53% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How United Bankshares answered last 12 months
- Closed with monetary relief12.2%
- Closed with explanation4597.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time25/4595.7% on time
- Relief for customers2/402.2% closed with relief
- Complaint trend5/15+53% vs last year
What United Bankshares complaints are about
Top United Bankshares problems
Inside "Managing an account"
- Deposits and withdrawals 29
- Problem using a debit or ATM card 22
- Funds not handled or disbursed as instructed 12
- Banking errors 8
- Deposits or withdrawals 6
- Problem accessing account 6
Where United Bankshares complaints come from
Most complaints: Virginia (65), West Virginia (38), Maryland (34), North Carolina (31), District of Columbia (20).
United Bankshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | B9, IncBank accounts | 0 | 49 | F |
| 2 | Majority USABank accounts | 43 | 48 | D |
| 3 | First Commonwealth FinancialBank accounts | 54 | 47 | C |
| 4 | Community Financial SystemBank accounts | 41 | 47 | D |
| 5 | RenasantBank accounts | 55 | 46 | C |
| 6 | United BanksharesBank accounts | 32 | 46 | F |
| 7 | Wafd BankBank accounts | 48 | 45 | D |
| 8 | Payfare InternationalBank accounts | 56 | 44 | C |
Compare side by side: United Bankshares vs B9, Inc · United Bankshares vs Majority USA · United Bankshares vs First Commonwealth Financial · United Bankshares vs Community Financial System
What people say about United Bankshares
All experiencesNo experiences with United Bankshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest United Bankshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 5, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Aug 25, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 16, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 15, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Aug 7, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Aug 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Aug 2, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jun 29, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 19, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
Questions about United Bankshares
How many complaints does United Bankshares have?
United Bankshares has 243 complaints on record since June 2017, including 46 in the last 12 months and 1 in the last 30 days. That makes it number 700 of every company by complaints this year.
Does United Bankshares respond to complaints?
Yes. United Bankshares answered 95.7% of its complaints on time (within 15 days) and closed 2% with relief - money back or a fix; 2.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 32/100 (grade F).
What do people complain about most with United Bankshares?
The most common problems are managing an account (99), incorrect information on your report (19), closing an account (19).
Is United Bankshares legit?
United Bankshares is a real company with a public complaint record: consumers have complained about it 243 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is United Bankshares legit? for the signals, red flags and how to protect yourself.
Are complaints about United Bankshares going up or down?
Up. There were 46 complaints in the last 12 months against 30 in the 12 before (+53%). See every month.
How do I file a complaint against United Bankshares?
Complain to United Bankshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most United Bankshares complaints come from?
Most come from Virginia (65), West Virginia (38), Maryland (34). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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