Mortgages
Bank of America mortgages complaints
Consumers have filed 48,545 complaints about Bank of America's mortgages, 585 in the last 12 months (+17%). Bank of America answered 99.8% on time and closed 17% with relief. See the whole Bank of America record.
Bank of America against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Bank of America | 585 | 99.8% | 17% |
Latest Bank of America mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 11, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 4, 2026 | Mortgages | Trouble during payment processLien release | In progress |
| Nov 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 31, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | In progress |
| Oct 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 28, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 27, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | In progress |
| Oct 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Oct 24, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Oct 24, 2026 | Mortgages | Trouble during payment processPayment process | Money back |
| Oct 23, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | In progress |
| Oct 23, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 22, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 22, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 21, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Oct 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 20, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 19, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Oct 19, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 18, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 17, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 17, 2026 | Mortgages | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 16, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 16, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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