Mortgage company · complaint record
Bay Valley Mortgage Group complaints
Consumers have filed 22 complaints about Bay Valley Mortgage Group since 2016, none in the last 12 months. It answered 90.9% on time and closed 5% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 22
- Last 12 months
- 0
- Answered on time
- 90.9%
- Closed with relief
- 5%
- Last 30 days
- 0
- Rank
- -
Since May 2016
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 25, 2025
Bay Valley Mortgage Group complaints by month
The busiest month was October 2020 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bay Valley Mortgage Group answered all time
- Closed with monetary relief14.5%
- Closed with explanation2195.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Bay Valley Mortgage Group complaints are about
Top Bay Valley Mortgage Group problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Loan estimate or other related disclosures 1
Where Bay Valley Mortgage Group complaints come from
Most complaints: California (16), Nevada (3), Georgia (2), Wisconsin (1).
Bay Valley Mortgage Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Bay Valley Mortgage GroupMortgages | - | 0 | - |
Compare side by side: Bay Valley Mortgage Group vs Midwest Loan Services · Bay Valley Mortgage Group vs Truhome Solutions · Bay Valley Mortgage Group vs NEXA Mortgage · Bay Valley Mortgage Group vs Hilltop
What people say about Bay Valley Mortgage Group
All experiencesNo experiences with Bay Valley Mortgage Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bay Valley Mortgage Group complaints
Full logQuestions about Bay Valley Mortgage Group
How many complaints does Bay Valley Mortgage Group have?
Bay Valley Mortgage Group has 22 complaints on record since May 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Bay Valley Mortgage Group respond to complaints?
Yes. Bay Valley Mortgage Group answered 90.9% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Bay Valley Mortgage Group?
The most common problems are applying for a mortgage or refinancing an existing mortgage (8), closing on a mortgage (8), improper use of your report (3).
Is Bay Valley Mortgage Group legit?
Bay Valley Mortgage Group is a real company with a public complaint record: consumers have complained about it 22 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bay Valley Mortgage Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Bay Valley Mortgage Group?
Complain to Bay Valley Mortgage Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bay Valley Mortgage Group complaints come from?
Most come from California (16), Nevada (3), Georgia (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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