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Complaint log

BBVA complaint log

The newest complaints about BBVA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 30, 2021Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardNYExplainedYes
Jun 30, 2021Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
Jun 29, 2021Bank accountsManaging an accountProblem using a debit or ATM cardAZMoney backYes
Jun 28, 2021MortgagesTrouble during payment processAZExplainedYes
Jun 28, 2021Bank accountsManaging an accountFee problemCAExplainedYes
Jun 28, 2021Money transfers & appsFraud or scamFLExplainedYes
Jun 28, 2021Bank accountsManaging an accountProblem making or receiving paymentsCOExplainedYes
Jun 27, 2021Bank accountsClosing an accountCan't close your accountWAExplainedYes
Jun 26, 2021Bank accountsClosing an accountCan't close your accountDEExplainedYes
Jun 26, 2021Credit reportingIncorrect information on your reportInformation belongs to someone elseTXFixedYes
Jun 26, 2021Bank accountsManaging an accountFee problemVAExplainedYes
Jun 24, 2021Bank accountsManaging an accountProblem making or receiving paymentsLAExplainedYes
Jun 24, 2021Credit cardsOther features, terms, or problemsProblem with customer serviceTXExplainedYes
Jun 24, 2021Bank accountsClosing an accountCan't close your accountCAFixedYes
Jun 23, 2021Credit cardsClosing your accountCan't close your accountTXMoney backYes
Jun 23, 2021Credit cardsFees or interestProblem with feesTXMoney backYes
Jun 23, 2021Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitCTFixedYes
Jun 23, 2021Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Jun 23, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedAZExplainedYes
Jun 23, 2021Bank accountsClosing an accountCan't close your accountCTExplainedYes
Jun 22, 2021MortgagesTrouble during payment processCAExplainedYes
Jun 22, 2021Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Jun 22, 2021Bank accountsOpening an accountAccount opened as a result of fraudGAExplainedYes
Jun 22, 2021Bank accountsOpening an accountDidn't receive terms that were advertisedFLMoney backYes
Jun 22, 2021Bank accountsClosing an accountFunds not received from closed accountLAExplainedYes
Jun 21, 2021Bank accountsOpening an accountAccount opened as a result of fraudCAExplainedYes
Jun 20, 2021Bank accountsClosing an accountCan't close your accountCAMoney backYes
Jun 19, 2021Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Jun 17, 2021Bank accountsManaging an accountProblem accessing accountARFixedYes
Jun 17, 2021Bank accountsClosing an accountCan't close your accountCTExplainedYes
Jun 17, 2021Bank accountsManaging an accountProblem accessing accountWAExplainedYes
Jun 17, 2021Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jun 17, 2021Credit cardsGetting a credit cardCard opened as result of identity theft or fraudCAExplainedYes
Jun 16, 2021Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jun 16, 2021Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesTXExplainedYes
Jun 16, 2021Bank accountsClosing an accountCan't close your accountMOExplainedYes
Jun 15, 2021Bank accountsClosing an accountFunds not received from closed accountFLExplainedYes
Jun 15, 2021Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Jun 15, 2021Credit cardsFees or interestProblem with feesTXExplainedYes
Jun 15, 2021Bank accountsManaging an accountDeposits and withdrawalsTNExplainedYes
Jun 14, 2021Bank accountsManaging an accountProblem using a debit or ATM cardAEExplainedYes
Jun 13, 2021Bank accountsClosing an accountCompany closed your accountMDFixedYes
Jun 11, 2021Debt collectionAttempts to collect debt not owedDebt was result of identity theftAZExplainedYes
Jun 11, 2021Credit reportingIncorrect information on your reportInformation belongs to someone elseFLExplainedYes
Jun 11, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedTXExplainedYes
Jun 11, 2021Bank accountsClosing an accountCan't close your accountDCExplainedYes
Jun 11, 2021Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Jun 11, 2021Credit reportingProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Jun 10, 2021Debt collectionCommunication tacticsFrequent or repeated callsORExplainedYes
Jun 9, 2021Credit reportingImproper use of your reportReporting company used your report improperlyTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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