Auto lender · complaint record
Bridgecrest complaints
Filed under Bridgecrest Acceptance Corporation
Consumers have filed 7,958 complaints about Bridgecrest since 2016, 2,363 of them in the last 12 months (+16% on the year before). It answered 99.2% on time and closed 0% with relief for the customer - less often than a typical auto lender. The most common problem is incorrect information on your report. It is the 3rd most complained-about of 193 auto lenders this year.
Weak response record. How it works
- Complaints on record
- 7,958
- Last 12 months
- 2,363
- Answered on time
- 99.2%
- Closed with relief
- 0%
- Last 30 days
- 83
- Rank
- #3 of 193
Since May 2016
+16% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Nov 4, 2026
Most complained-about auto lenders
Bridgecrest complaints by month
The busiest month was December 2025 (242 complaints). Complaints in the last 12 months are up 16% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bridgecrest answered last 12 months
- Closed with explanation2,14190.6%
- In progress2219.4%
- Untimely response10%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time41/4599.2% on time
- Relief for customers0/400% closed with relief
- Complaint trend8/15+16% vs last year
What Bridgecrest complaints are about
Top Bridgecrest problems last 12 months
Inside "Incorrect information on your report"
- Account information incorrect 707
- Account status incorrect 682
- Information belongs to someone else 448
- Old information reappears or never goes away 70
- Information is missing that should be on the report 43
- Personal information incorrect 17
Where Bridgecrest complaints come from
Most complaints: Texas (1,022), Georgia (1,008), Florida (852), California (543), North Carolina (440).
Bridgecrest compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Santander Holdings USAAuto loans & leases | 93 | 6,568 | A |
| 2 | Westlake FinancialAuto loans & leases | 51 | 4,385 | C |
| 3 | BridgecrestAuto loans & leases | 49 | 2,363 | D |
| 4 | Hyundai Capital AmericaAuto loans & leases | 50 | 1,957 | C |
| 5 | American Credit AcceptanceAuto loans & leases | 51 | 1,335 | C |
| 6 | American Honda FinanceAuto loans & leases | 49 | 1,083 | D |
| 7 | Nissan Motor AcceptanceAuto loans & leases | 30 | 927 | F |
| 8 | Stellantis Financial Services USAuto loans & leases | 90 | 426 | A |
Compare side by side: Bridgecrest vs Santander Holdings USA · Bridgecrest vs Westlake Financial · Bridgecrest vs Hyundai Capital America · Bridgecrest vs American Credit Acceptance
What people say about Bridgecrest
All experiencesNo experiences with Bridgecrest yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bridgecrest complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 31, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 31, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 31, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 31, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Oct 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 30, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 29, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | In progress |
| Oct 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 29, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
Questions about Bridgecrest
How many complaints does Bridgecrest have?
Bridgecrest has 7,958 complaints on record since May 2016, including 2,363 in the last 12 months and 83 in the last 30 days. That makes it number 66 of every company by complaints this year.
Does Bridgecrest respond to complaints?
Yes. Bridgecrest answered 99.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with Bridgecrest?
The most common problems are incorrect information on your report (1,986), repossession (829), managing the loan or lease (1,057).
Is Bridgecrest legit?
Bridgecrest is a real company with a public complaint record: consumers have complained about it 7,958 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bridgecrest legit? for the signals, red flags and how to protect yourself.
Are complaints about Bridgecrest going up or down?
Up. There were 2,363 complaints in the last 12 months against 2,032 in the 12 before (+16%). See every month.
How do I file a complaint against Bridgecrest?
Complain to Bridgecrest in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bridgecrest complaints come from?
Most come from Texas (1,022), Georgia (1,008), Florida (852). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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