Auto loans & leases
Bridgecrest auto loans & leases complaints
Consumers have filed 3,330 complaints about Bridgecrest's auto loans & leases, 1,019 in the last 12 months (+29%). Bridgecrest answered 99.5% on time and closed 0% with relief. See the whole Bridgecrest record.
Bridgecrest against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
Latest Bridgecrest auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 5, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | In progress |
| Oct 5, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 5, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 2, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | In progress |
| Oct 2, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 2, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 1, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 1, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
| Sep 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 30, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Sep 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 30, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Sep 30, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Sep 30, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Sep 29, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | In progress |
| Sep 29, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Sep 29, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 29, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 29, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 29, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | In progress |
| Sep 29, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | In progress |
| Sep 28, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Sep 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 26, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Sep 26, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | In progress |
| Sep 26, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | In progress |
| Sep 25, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | In progress |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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