Auto loans & leases
CarMax auto loans & leases complaints
Consumers have filed 1,317 complaints about CarMax's auto loans & leases, 314 in the last 12 months (+15%). CarMax answered 99.4% on time and closed 1% with relief. See the whole CarMax record.
CarMax against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | CarMax | 314 | 99.4% | 1% |
Latest CarMax auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 5, 2026 | Auto loans & leases | RepossessionCompany communicating payment assistance or payment extension options | Explained |
| Jul 31, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 30, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 29, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Jul 29, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 28, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Jul 28, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 28, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 22, 2026 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Jul 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 21, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jul 16, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Jul 15, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 14, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 13, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jul 11, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Jul 9, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 9, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 9, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Jul 8, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Jul 8, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Jul 7, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 7, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 4, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 4, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jul 4, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Jul 2, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Jul 1, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 1, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Jun 30, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Fixed |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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