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Auto loans & leases

CarMax auto loans & leases complaints

Consumers have filed 1,317 complaints about CarMax's auto loans & leases, 314 in the last 12 months (+15%). CarMax answered 99.4% on time and closed 1% with relief. See the whole CarMax record.

CarMax against other auto lenders

#Company12 monthsChangeOn timeReliefAll time
1Santander Holdings USA2,463+55%100%36%5,915
2Ally Financial1,987+53%100%4%9,980
3Westlake Financial1,921+69%100%0%6,159
4Credit Acceptance1,277+12%99.7%4%6,077
5Capital One1,225+17%100%2%6,196
6Bridgecrest1,019+29%99.5%0%3,330
7Hyundai Capital America996+81%100%0%4,690
8Toyota Financial Services938+52%99.9%6%4,524
9Exeter Finance830+24%99.9%0%2,969
10Wells Fargo686+40%100%19%6,683
11American Honda Finance556+57%99.6%0%2,789
12American Credit Acceptance554+63%100%0%1,840
13CarMax314+15%99.4%1%1,317

Every auto lender ranked

Latest CarMax auto loans & leases complaints

ReceivedAboutIssueStateAnswerOn time
Jun 29, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offVAExplainedYes
Jun 29, 2026Auto loans & leasesManaging the loan or leaseBilling problemCAExplainedYes
Jun 29, 2026Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgeILExplainedYes
Jun 27, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedGAExplainedYes
Jun 27, 2026Auto loans & leasesGetting a loan or leaseChanges in terms mid-deal or after closingILExplainedYes
Jun 25, 2026Auto loans & leasesManaging the loan or leaseBilling problemVAExplainedYes
Jun 23, 2026Auto loans & leasesManaging the loan or leaseBilling problemFLExplainedNo
Jun 20, 2026Auto loans & leasesManaging the loan or leaseBilling problemCAExplainedYes
Jun 19, 2026Auto loans & leasesManaging the loan or leaseProblem with fees chargedFLExplainedYes
Jun 19, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionCAExplainedYes
Jun 16, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldAZExplainedYes
Jun 15, 2026Auto loans & leasesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportTXExplainedYes
Jun 15, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectILExplainedYes
Jun 13, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanMAExplainedYes
Jun 12, 2026Auto loans & leasesRepossessionNotice to repossessNCExplainedYes
Jun 10, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionMDExplainedYes
Jun 10, 2026Auto loans & leasesRepossessionVoluntary repossessionDEExplainedYes
Jun 10, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectILExplainedYes
Jun 9, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionNCExplainedYes
Jun 8, 2026Auto loans & leasesManaging the loan or leaseBilling problemFLExplainedYes
Jun 5, 2026Auto loans & leasesIncorrect information on your reportAccount status incorrectFLExplainedYes
Jun 4, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectFLExplainedYes
Jun 4, 2026Auto loans & leasesGetting a loan or leaseDid not receive car titleFLExplainedYes
Jun 4, 2026Auto loans & leasesRepossessionLender trying to repossess or disable the vehicleGAExplainedYes
Jun 2, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanCAExplainedYes
May 28, 2026Auto loans & leasesRepossessionCompany explaining amount owedCAExplainedYes
May 27, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offNCExplainedYes
May 26, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldCAExplainedYes
May 25, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldGAExplainedYes
May 25, 2026Auto loans & leasesProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMDExplainedYes

Your rights with auto lenders

Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.

Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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