Auto loans & leases
CarMax auto loans & leases complaints
Consumers have filed 1,317 complaints about CarMax's auto loans & leases, 314 in the last 12 months (+15%). CarMax answered 99.4% on time and closed 1% with relief. See the whole CarMax record.
CarMax against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | CarMax | 314 | 99.4% | 1% |
Latest CarMax auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 16, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 16, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Sep 14, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Sep 11, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 11, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 11, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 9, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Sep 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 7, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Sep 7, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 4, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 3, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Sep 3, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 3, 2026 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 28, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 23, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 22, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Aug 19, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 17, 2026 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Aug 16, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 14, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 13, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| Aug 13, 2026 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Aug 12, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
| Aug 11, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 9, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 9, 2026 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 9, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 7, 2026 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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