Bank · complaint record
Charles Schwab complaints
Filed under CHARLES SCHWAB CORPORATION, THE
Consumers have filed 1,487 complaints about Charles Schwab since 2011, 359 of them in the last 12 months (+62% on the year before). It answered 99.4% on time and closed 4% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 24th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 1,487
- Last 12 months
- 359
- Answered on time
- 99.4%
- Closed with relief
- 4%
- Last 30 days
- 17
- Rank
- #24 of 188
Since December 2011
+62% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 5, 2026
Most complained-about banks & credit unions
Charles Schwab complaints by month
The busiest month was June 2026 (35 complaints). Complaints in the last 12 months are up 62% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Charles Schwab answered last 12 months
- Closed with monetary relief143.9%
- Closed with explanation34195%
- In progress41.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time42/4599.4% on time
- Relief for customers4/403.9% closed with relief
- Complaint trend4/15+62% vs last year
What Charles Schwab complaints are about
Top Charles Schwab problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 262
- Problem using a debit or ATM card 126
- Problem accessing account 122
- Funds not handled or disbursed as instructed 74
- Banking errors 39
- Problem making or receiving payments 30
Where Charles Schwab complaints come from
Most complaints: California (310), New York (137), Florida (130), Texas (112), Virginia (60).
Charles Schwab compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | HSBCBank accounts | 55 | 404 | C |
| 2 | New York Community BankBank accounts | 59 | 392 | C |
| 3 | Vystar Credit UnionBank accounts | 81 | 373 | A |
| 4 | Charles SchwabBank accounts | 50 | 359 | C |
| 5 | Axos FinancialBank accounts | 47 | 294 | D |
| 6 | Randolph-Brooks Federal Credit UnionBank accounts | 43 | 291 | D |
| 7 | First Citizens BancsharesBank accounts | 57 | 286 | C |
| 8 | Mountain America Federal Credit UnionBank accounts | 72 | 281 | B |
Compare side by side: Charles Schwab vs HSBC · Charles Schwab vs New York Community Bank · Charles Schwab vs Vystar Credit Union · Charles Schwab vs Axos Financial
What people say about Charles Schwab
All experiencesNo experiences with Charles Schwab yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Charles Schwab complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 30, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Oct 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 27, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 26, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 23, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 23, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Oct 21, 2026 | Money transfers & apps | Unauthorized transactions or other transaction problem | Explained |
| Oct 21, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
Questions about Charles Schwab
How many complaints does Charles Schwab have?
Charles Schwab has 1,487 complaints on record since December 2011, including 359 in the last 12 months and 17 in the last 30 days. That makes it number 235 of every company by complaints this year.
Does Charles Schwab respond to complaints?
Yes. Charles Schwab answered 99.4% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix; 3.9% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 50/100 (grade C).
What do people complain about most with Charles Schwab?
The most common problems are managing an account (676), problem with a lender or other company charging your account (117), closing an account (165).
Is Charles Schwab legit?
Charles Schwab is a real company with a public complaint record: consumers have complained about it 1,487 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Charles Schwab legit? for the signals, red flags and how to protect yourself.
Are complaints about Charles Schwab going up or down?
Up. There were 359 complaints in the last 12 months against 222 in the 12 before (+62%). See every month.
How do I file a complaint against Charles Schwab?
Complain to Charles Schwab in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Charles Schwab complaints come from?
Most come from California (310), New York (137), Florida (130). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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