Mortgages
Citibank mortgages complaints
Consumers have filed 10,426 complaints about Citibank's mortgages, 53 in the last 12 months (+15%). Citibank answered 100% on time and closed 25% with relief. See the whole Citibank record.
Citibank against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Citibank | 53 | 100% | 25% |
Latest Citibank mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 3, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Fixed |
| Mar 29, 2026 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Fixed |
| Mar 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Mar 24, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Money back |
| Mar 20, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 19, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Mar 19, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Fixed |
| Feb 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Feb 25, 2026 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Feb 25, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Feb 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Feb 18, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 14, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Money back |
| Feb 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jan 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Money back |
| Jan 16, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jan 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Fixed |
| Dec 11, 2025 | Mortgages | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Dec 9, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Dec 9, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Money back |
| Nov 26, 2025 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Sep 20, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 8, 2025 | Mortgages | Trouble during payment processLien release | Explained |
| Sep 5, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Money back |
| Sep 2, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 29, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Aug 13, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Fixed |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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