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Payday & personal loans

Citibank payday & personal loans complaints

Consumers have filed 1,161 complaints about Citibank's payday & personal loans, 83 in the last 12 months (+26%). Citibank answered 100% on time and closed 26% with relief. See the whole Citibank record.

Citibank against other personal & payday lenders

#Company12 monthsChangeOn timeReliefAll time
1Affirm2,316+167%100%0%4,371
2Paramount GR904+262%99.8%0%1,538
3OneMain Financial765+18%100%7%3,344
4Klarna652+212%94%13%1,034
5Block (Cash App)447+213%96.2%2%702
6Enova (CashNetUSA, NetCredit)434+7%100%0%2,775
7CCF Intermediate388-18%99.7%8%1,368
8Upgrade291+62%100%2%923
9Upstart276+35%99.6%2%910
10SoFi276+57%100%10%563
11Truist274+37%99.6%11%958
12Uprova Credit257+118%100%0%466
13Citibank83+26%100%26%1,161

Every lender ranked

Latest Citibank payday & personal loans complaints

ReceivedAboutIssueStateAnswerOn time
Jul 3, 2026Payday & personal loansProblem with the payoff process at the end of the loanNYMoney backYes
Jun 28, 2026Payday & personal loansGetting the loanPRExplainedYes
Jun 27, 2026Payday & personal loansGetting the loanNYExplainedYes
Jun 20, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Jun 15, 2026Payday & personal loansProblem with the payoff process at the end of the loanMAExplainedYes
Jun 10, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Jun 5, 2026Payday & personal loansCharged fees or interest you didn't expectNVExplainedYes
Jun 1, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
May 22, 2026Payday & personal loansCharged fees or interest you didn't expectCOExplainedYes
May 20, 2026Payday & personal loansProblem with the payoff process at the end of the loanOKMoney backYes
May 18, 2026Payday & personal loansGetting the loanNJFixedYes
May 12, 2026Payday & personal loansCharged fees or interest you didn't expectCAFixedYes
May 12, 2026Payday & personal loansProblem with additional add-on products or servicesVTExplainedYes
May 8, 2026Payday & personal loansProblem when making paymentsNJFixedYes
May 5, 2026Payday & personal loansGetting the loanNJExplainedYes
May 4, 2026Payday & personal loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMNExplainedYes
Apr 30, 2026Payday & personal loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneNYExplainedYes
Apr 28, 2026Payday & personal loansProblem with the payoff process at the end of the loanCOExplainedYes
Apr 28, 2026Payday & personal loansGetting the loanFLExplainedYes
Apr 28, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Apr 20, 2026Payday & personal loansProblem when making paymentsNJMoney backYes
Apr 19, 2026Payday & personal loansGetting a line of creditMNExplainedYes
Apr 15, 2026Payday & personal loansProblem when making paymentsNYExplainedYes
Apr 13, 2026Payday & personal loansGetting a line of creditILExplainedYes
Apr 2, 2026Payday & personal loansIncorrect information on your reportAccount status incorrectCTFixedYes
Mar 26, 2026Payday & personal loansProblem when making paymentsCAMoney backYes
Mar 26, 2026Payday & personal loansGetting a line of creditCTExplainedYes
Mar 25, 2026Payday & personal loansGetting the loanSCExplainedYes
Mar 24, 2026Payday & personal loansProblem when making paymentsNJMoney backYes
Mar 19, 2026Payday & personal loansProblem when making paymentsARExplainedYes

Your rights with personal & payday lenders

You can revoke permission for a lender to take automatic payments from your account by telling the lender and your bank. Many states cap interest or ban payday loans altogether, and the Military Lending Act caps most loans to active-duty servicemembers and their families at 36% APR.

Scam warning: A real lender never asks for a fee up front, a gift card or a "deposit" before sending a loan. Check the lender is licensed in your state.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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