Bank · complaint record
Donut complaints
Filed under Donut, Inc.
Consumers have filed 13 complaints about Donut since 2022, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 13
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since November 2022
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Aug 1, 2023
Donut complaints by month
The busiest month was January 2023 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Donut answered all time
- Closed with explanation13100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Donut complaints are about
Top Donut problems
Inside "Managing an account"
- Deposits and withdrawals 6
- Funds not handled or disbursed as instructed 2
Where Donut complaints come from
Most complaints: California (2), Florida (2), Texas (2), Washington (1), Louisiana (1).
Donut compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | DonutBank accounts | - | 0 | - |
Compare side by side: Donut vs Bancfirst · Donut vs Banner · Donut vs Customers Bancorp · Donut vs RBC Bank
What people say about Donut
All experiencesNo experiences with Donut yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Donut complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 1, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 31, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 25, 2023 | Crypto | Money was not available when promised | Explained |
| Jan 21, 2023 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 21, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 20, 2023 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Jan 16, 2023 | Crypto | Money was not available when promised | Explained |
| Dec 12, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 10, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 2, 2022 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 1, 2022 | Crypto | Money was not available when promised | Explained |
| Nov 29, 2022 | Crypto | Fraud or scam | Explained |
Questions about Donut
How many complaints does Donut have?
Donut has 13 complaints on record since November 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Donut respond to complaints?
Yes. Donut answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Donut?
The most common problems are managing an account (8), money was not available when promised (3), fraud or scam (1).
Is Donut legit?
Donut is a real company with a public complaint record: consumers have complained about it 13 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Donut legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Donut?
Complain to Donut in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Donut complaints come from?
Most come from California (2), Florida (2), Texas (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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