Loan servicer · complaint record
Maximus Federal Services complaints
Filed under Maximus Federal Services, Inc.
Consumers have filed 13,257 complaints about Maximus Federal Services since 2021, 4,107 of them in the last 12 months (-5% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is incorrect information on your report. It is the 3rd most complained-about of 47 student loan servicers this year.
Average response record. How it works
- Complaints on record
- 13,257
- Last 12 months
- 4,107
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 163
- Rank
- #3 of 47
Since November 2021
-5% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Nov 9, 2026
Most complained-about student loan servicers
Maximus Federal Services complaints by month
The busiest month was March 2025 (673 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Maximus Federal Services answered last 12 months
- Closed with non-monetary relief10%
- Closed with explanation4,10299.9%
- In progress40.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend11/15-5% vs last year
What Maximus Federal Services complaints are about
Top Maximus Federal Services problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 1,479
- Account information incorrect 1,070
- Information belongs to someone else 627
- Old information reappears or never goes away 115
- Personal information incorrect 52
- Information is missing that should be on the report 33
Where Maximus Federal Services complaints come from
Most complaints: Texas (1,409), California (1,214), Florida (1,090), Georgia (954), New York (810).
Maximus Federal Services compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MOHELAStudent loans | 39 | 9,167 | D |
| 2 | NelnetStudent loans | 58 | 6,543 | C |
| 3 | Maximus Federal ServicesStudent loans | 56 | 4,107 | C |
| 4 | Edfinancial ServicesStudent loans | 55 | 2,684 | C |
| 5 | Sallie MaeStudent loans | 93 | 1,112 | A |
| 6 | NavientStudent loans | 61 | 617 | C |
| 7 | Climb CreditStudent loans | 47 | 446 | D |
| 8 | AES / PHEAAStudent loans | 96 | 307 | A |
Compare side by side: Maximus Federal Services vs MOHELA · Maximus Federal Services vs Nelnet · Maximus Federal Services vs Edfinancial Services · Maximus Federal Services vs Sallie Mae
What people say about Maximus Federal Services
All experiencesNo experiences with Maximus Federal Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Maximus Federal Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Nov 8, 2026 | Student loans | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Nov 7, 2026 | Student loans | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Nov 7, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 7, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 6, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 5, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Nov 5, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 5, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 5, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Nov 5, 2026 | Student loans | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| Nov 5, 2026 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
Questions about Maximus Federal Services
How many complaints does Maximus Federal Services have?
Maximus Federal Services has 13,257 complaints on record since November 2021, including 4,107 in the last 12 months and 163 in the last 30 days. That makes it number 46 of every company by complaints this year.
Does Maximus Federal Services respond to complaints?
Yes. Maximus Federal Services answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 56/100 (grade C).
What do people complain about most with Maximus Federal Services?
The most common problems are incorrect information on your report (3,406), dealing with your lender or servicer (5,030), struggling to repay your loan (1,368).
Is Maximus Federal Services legit?
Maximus Federal Services is a real company with a public complaint record: consumers have complained about it 13,257 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Maximus Federal Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Maximus Federal Services going up or down?
Roughly level. There were 4,107 complaints in the last 12 months against 4,332 in the 12 before (-5%). See every month.
How do I file a complaint against Maximus Federal Services?
Complain to Maximus Federal Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Maximus Federal Services complaints come from?
Most come from Texas (1,409), California (1,214), Florida (1,090). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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