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Student loans

Edfinancial Services student loans complaints

Consumers have filed 6,432 complaints about Edfinancial Services's student loans, 1,456 in the last 12 months (-7%). Edfinancial Services answered 98.9% on time and closed 0% with relief. See the whole Edfinancial Services record.

Edfinancial Services against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest Edfinancial Services student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 18, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Oct 18, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCTIn progressYes
Oct 18, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Oct 18, 2026Student loansDealing with your lender or servicerProblem with customer serviceNYNo timely replyNo
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCOExplainedYes
Oct 16, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeILExplainedYes
Oct 16, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNYIn progressYes
Oct 15, 2026Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedYes
Oct 15, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNCIn progressYes
Oct 15, 2026Student loansDealing with your lender or servicerProblem with customer serviceMAExplainedYes
Oct 15, 2026Student loansIncorrect information on your reportAccount status incorrectCAIn progressYes
Oct 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLIn progressYes
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNHExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledTXIn progressYes
Oct 14, 2026Student loansDealing with your lender or servicerProblem with customer serviceNJExplainedYes
Oct 14, 2026Student loansIncorrect information on your reportAccount information incorrectPAExplainedYes
Oct 13, 2026Student loansIncorrect information on your reportAccount status incorrectALExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILIn progressYes
Oct 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 13, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Oct 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Oct 11, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Oct 11, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 10, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Oct 9, 2026Student loansIncorrect information on your reportAccount status incorrectARExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedRIExplainedYes
Oct 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Oct 9, 2026Student loansStruggling to repay your loanProblem with your payment planTXIn progressYes
Oct 8, 2026Student loansImproper use of your reportReporting company used your report improperlyCAExplainedYes
Oct 8, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsCAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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