Loan servicer · complaint record
Express Aviation complaints
Consumers have filed 54 complaints about Express Aviation since 2013, none in the last 12 months. It answered 98.1% on time and closed 89% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 54
- Last 12 months
- 0
- Answered on time
- 98.1%
- Closed with relief
- 89%
- Last 30 days
- 0
- Rank
- -
Since January 2013
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Apr 29, 2020
Express Aviation complaints by month
The busiest month was January 2017 (39 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Express Aviation answered all time
- Closed with monetary relief4787%
- Closed with explanation59.3%
- Closed11.9%
- Untimely response11.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Express Aviation complaints are about
Top Express Aviation problems
Inside "Dealing with my lender or servicer"
- Don't agree with fees charged 19
- Keep getting calls about my loan 9
- Received bad information about my loan 6
- Having problems with customer service 5
- Need information about my balance/terms 1
Where Express Aviation complaints come from
Most complaints: Texas (49), Florida (2), Kentucky (1), Virginia (1), Washington (1).
Express Aviation compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Express AviationStudent loans | - | 0 | - |
Compare side by side: Express Aviation vs Earnest · Express Aviation vs College Ave Student Loan Servicing · Express Aviation vs Meritize Financial · Express Aviation vs LendKey Technologies
What people say about Express Aviation
All experiencesNo experiences with Express Aviation yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Express Aviation complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 29, 2020 | Student loans | Getting a loanFraudulent loan | No timely reply |
| May 4, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Apr 24, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Mar 10, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Mar 1, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Mar 1, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Feb 27, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Feb 10, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Feb 2, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Money back |
| Jan 29, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
| Jan 26, 2017 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Money back |
| Jan 26, 2017 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Money back |
Questions about Express Aviation
How many complaints does Express Aviation have?
Express Aviation has 54 complaints on record since January 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Express Aviation respond to complaints?
Yes. Express Aviation answered 98.1% of its complaints on time (within 15 days) and closed 89% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Express Aviation?
The most common problems are dealing with my lender or servicer (40), can't repay my loan (5), getting a loan (4).
Is Express Aviation legit?
Express Aviation is a real company with a public complaint record: consumers have complained about it 54 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Express Aviation legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Express Aviation?
Complain to Express Aviation in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Express Aviation complaints come from?
Most come from Texas (49), Florida (2), Kentucky (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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