Mortgage company · complaint record
DHI Mortgage complaints
Filed under DHI Mortgage Company
Consumers have filed 239 complaints about DHI Mortgage since 2012, 40 of them in the last 12 months (+25% on the year before). It answered 100% on time and closed 5% with relief for the customer - about the same as a typical mortgage company. The most common problem is closing on a mortgage.
Good response record. How it works
- Complaints on record
- 239
- Last 12 months
- 40
- Answered on time
- 100%
- Closed with relief
- 5%
- Last 30 days
- 4
- Rank
- #54 of 595
Since February 2012
+25% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 26, 2026
Most complained-about mortgage lenders & servicers
DHI Mortgage complaints by month
The busiest month was November 2015 (6 complaints). Complaints in the last 12 months are up 25% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How DHI Mortgage answered last 12 months
- Closed with monetary relief25%
- Closed with explanation3792.5%
- In progress12.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers21/405.1% closed with relief
- Complaint trend8/15+25% vs last year
What DHI Mortgage complaints are about
Top DHI Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Changes in loan terms during the application process 9
- Delays in the application process 8
- Application denials 6
- Trying to communicate with the company to fix an issue with the application process 5
- Confusing or misleading advertising or marketing 3
- Loan estimate or other related disclosures 1
Where DHI Mortgage complaints come from
Most complaints: Florida (68), Texas (46), Georgia (20), California (13), South Carolina (11).
DHI Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Fairway Independent MortgageMortgages | 54 | 42 | C |
| 2 | MortgageProsMortgages | 47 | 41 | D |
| 3 | TFS FinancialMortgages | 50 | 40 | C |
| 4 | DHI MortgageMortgages | 74 | 40 | B |
| 5 | Gateway First BankMortgages | 89 | 39 | A |
| 6 | StatebridgeMortgages | 39 | 39 | D |
| 7 | Mutual of Omaha MortgageMortgages | 58 | 38 | C |
| 8 | Southwest BusinessMortgages | 10 | 38 | F |
Compare side by side: DHI Mortgage vs Fairway Independent Mortgage · DHI Mortgage vs MortgagePros · DHI Mortgage vs TFS Financial · DHI Mortgage vs Gateway First Bank
What people say about DHI Mortgage
All experiencesNo experiences with DHI Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest DHI Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 26, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | In progress |
| Oct 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 22, 2026 | Mortgages | Closing on a mortgageSetting up an escrow account for taxes and insurance | Money back |
| Oct 17, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 16, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Oct 8, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 23, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 22, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Aug 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Aug 18, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 14, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Questions about DHI Mortgage
How many complaints does DHI Mortgage have?
DHI Mortgage has 239 complaints on record since February 2012, including 40 in the last 12 months and 4 in the last 30 days. That makes it number 760 of every company by complaints this year.
Does DHI Mortgage respond to complaints?
Yes. DHI Mortgage answered 100% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix; 5.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 74/100 (grade B).
What do people complain about most with DHI Mortgage?
The most common problems are closing on a mortgage (57), improper use of your report (31), applying for a mortgage or refinancing an existing mortgage (73).
Is DHI Mortgage legit?
DHI Mortgage is a real company with a public complaint record: consumers have complained about it 239 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is DHI Mortgage legit? for the signals, red flags and how to protect yourself.
Are complaints about DHI Mortgage going up or down?
Up. There were 40 complaints in the last 12 months against 32 in the 12 before (+25%). See every month.
How do I file a complaint against DHI Mortgage?
Complain to DHI Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most DHI Mortgage complaints come from?
Most come from Florida (68), Texas (46), Georgia (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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