Student loans
Fedloan Help student loans complaints
Consumers have filed 38 complaints about Fedloan Help's student loans. See the whole Fedloan Help record.
Fedloan Help against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Fedloan Help | 0 | - | - |
Latest Fedloan Help student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 17, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Closed |
| Mar 9, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Mar 5, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Feb 1, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Oct 25, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Money back |
| Aug 15, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Money back |
| Jun 24, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Money back |
| Jun 22, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Money back |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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