Complaint log
Fedloan Help complaint log
The newest complaints about Fedloan Help, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Sep 27, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | No timely reply |
| Sep 23, 2019 | Student loans | Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | No timely reply |
| Jun 26, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Apr 25, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| Apr 22, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 20, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Nov 29, 2018 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Nov 27, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Nov 9, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Sep 14, 2018 | Student loans | Getting a loanQualified for a better loan than the one offered | No timely reply |
| Aug 17, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 21, 2018 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| May 15, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Mar 28, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 23, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 16, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Nov 10, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Oct 19, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Sep 5, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 1, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jul 19, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jul 13, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jul 10, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 13, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 7, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jun 2, 2017 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| May 31, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| May 30, 2017 | Debt relief & credit repair | Fraud or scam | No timely reply |
| May 10, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| May 5, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| May 4, 2017 | Student loans | Getting a loanFraudulent loan | No timely reply |
| Apr 28, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Apr 27, 2017 | Student loans | Getting a loanFraudulent loan | No timely reply |
| Apr 19, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | No timely reply |
| Apr 12, 2017 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Mar 17, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Closed |
| Mar 9, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Mar 5, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Feb 20, 2017 | Debt relief & credit repair | Fraud or scam | Explained |
| Feb 1, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Jan 26, 2017 | Debt relief & credit repair | Fraud or scam | Explained |
| Oct 27, 2016 | Bank accounts | Using a debit or ATM card | Money back |
| Oct 25, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Money back |
| Aug 15, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Money back |
| Jun 24, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Money back |
| Jun 22, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Money back |
| Jun 7, 2016 | Debt relief & credit repair | Unexpected/Other fees | Money back |
| Apr 25, 2016 | Debt relief & credit repair | Unexpected/Other fees | Money back |
| Apr 18, 2016 | Debt relief & credit repair | Customer service/Customer relations | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works