Loan servicer · complaint record
Fedloan Help complaints
Consumers have filed 51 complaints about Fedloan Help since 2016, none in the last 12 months. It answered 23.5% on time and closed 53% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 51
- Last 12 months
- 0
- Answered on time
- 23.5%
- Closed with relief
- 53%
- Last 30 days
- 0
- Rank
- -
Since January 2016
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Nov 7, 2019
Fedloan Help complaints by month
The busiest month was May 2017 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Fedloan Help answered all time
- Closed with monetary relief815.7%
- Closed with explanation611.8%
- Closed12%
- Untimely response3670.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Fedloan Help complaints are about
Top Fedloan Help problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 13
- Trouble with how payments are being handled 7
- Need information about your loan balance or loan terms 2
- Problem with customer service 1
Where Fedloan Help complaints come from
Most complaints: New Jersey (8), New York (5), Michigan (4), South Dakota (3), Massachusetts (3).
Fedloan Help compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Fedloan HelpStudent loans | - | 0 | - |
Compare side by side: Fedloan Help vs Earnest · Fedloan Help vs College Ave Student Loan Servicing · Fedloan Help vs Meritize Financial · Fedloan Help vs LendKey Technologies
What people say about Fedloan Help
All experiencesNo experiences with Fedloan Help yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Fedloan Help complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Sep 27, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | No timely reply |
| Sep 23, 2019 | Student loans | Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | No timely reply |
| Jun 26, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Apr 25, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| Apr 22, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 20, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Nov 29, 2018 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Nov 27, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Nov 9, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Sep 14, 2018 | Student loans | Getting a loanQualified for a better loan than the one offered | No timely reply |
| Aug 17, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
Questions about Fedloan Help
How many complaints does Fedloan Help have?
Fedloan Help has 51 complaints on record since January 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Fedloan Help respond to complaints?
Yes. Fedloan Help answered 23.5% of its complaints on time (within 15 days) and closed 53% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Fedloan Help?
The most common problems are dealing with your lender or servicer (23), dealing with my lender or servicer (9), fraud or scam (4).
Is Fedloan Help legit?
Fedloan Help is a real company with a public complaint record: consumers have complained about it 51 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Fedloan Help legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Fedloan Help?
Complain to Fedloan Help in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Fedloan Help complaints come from?
Most come from New Jersey (8), New York (5), Michigan (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Fedloan Help
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