Student loans
Fedloan Help student loans complaints
Consumers have filed 38 complaints about Fedloan Help's student loans. See the whole Fedloan Help record.
Fedloan Help against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Fedloan Help | 0 | - | - |
Latest Fedloan Help student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 7, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Sep 27, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | No timely reply |
| Sep 23, 2019 | Student loans | Problem with a credit reporting company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | No timely reply |
| Apr 25, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| Apr 22, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 20, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Sep 14, 2018 | Student loans | Getting a loanQualified for a better loan than the one offered | No timely reply |
| Aug 17, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 21, 2018 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| May 15, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Mar 28, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 23, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Nov 16, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Nov 10, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Oct 19, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Sep 5, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Aug 1, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jul 19, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jul 13, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jul 10, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 13, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jun 7, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jun 2, 2017 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | No timely reply |
| May 31, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| May 10, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| May 5, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| May 4, 2017 | Student loans | Getting a loanFraudulent loan | No timely reply |
| Apr 28, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Apr 27, 2017 | Student loans | Getting a loanFraudulent loan | No timely reply |
| Apr 19, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | No timely reply |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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