Credit bureau · complaint record
First Help Financial complaints
Filed under First Help Financial, LLC
Consumers have filed 242 complaints about First Help Financial since 2016, 105 of them in the last 12 months (+59% on the year before). It answered 95.2% on time and closed 8% with relief for the customer - less often than a typical credit bureau. The most common problem is improper use of your report.
Poor response record. How it works
- Complaints on record
- 242
- Last 12 months
- 105
- Answered on time
- 95.2%
- Closed with relief
- 8%
- Last 30 days
- 9
- Rank
- #75 of 566
Since November 2016
+59% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 8, 2026
Most complained-about credit bureaus & report companies
First Help Financial complaints by month
The busiest month was March 2026 (17 complaints). Complaints in the last 12 months are up 59% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Help Financial answered last 12 months
- Closed with monetary relief32.9%
- Closed with non-monetary relief43.8%
- Closed with explanation8681.9%
- In progress1211.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time24/4595.2% on time
- Relief for customers5/407.5% closed with relief
- Complaint trend4/15+59% vs last year
What First Help Financial complaints are about
Top First Help Financial problems last 12 months
Inside "Improper use of your report"
- Credit inquiries on your report that you don't recognize 89
- Reporting company used your report improperly 21
- Report provided to employer without your written authorization 5
Where First Help Financial complaints come from
Most complaints: New York (33), Florida (31), Texas (20), Georgia (20), Massachusetts (15).
First Help Financial compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | One Source TechnologyCredit reporting | 52 | 122 | C |
| 2 | Security Service Federal Credit UnionCredit reporting | 68 | 114 | B |
| 3 | CertegyCredit reporting | 54 | 114 | C |
| 4 | First Help FinancialCredit reporting | 33 | 105 | F |
| 5 | Southern Auto FinanceCredit reporting | 9 | 104 | F |
| 6 | CashRepublicCredit reporting | 50 | 97 | C |
| 7 | Capital AccountsCredit reporting | 10 | 90 | F |
| 8 | Park HillCredit reporting | 56 | 90 | C |
Compare side by side: First Help Financial vs One Source Technology · First Help Financial vs Security Service Federal Credit Union · First Help Financial vs Certegy · First Help Financial vs Southern Auto Finance
What people say about First Help Financial
All experiencesNo experiences with First Help Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Help Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 8, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 31, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 31, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 24, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 23, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | In progress |
| Oct 22, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | In progress |
| Oct 20, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | In progress |
| Oct 17, 2026 | Auto loans & leases | RepossessionNotice to repossess | In progress |
| Oct 17, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | In progress |
| Oct 16, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | In progress |
| Oct 15, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | In progress |
| Oct 14, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about First Help Financial
How many complaints does First Help Financial have?
First Help Financial has 242 complaints on record since November 2016, including 105 in the last 12 months and 9 in the last 30 days. That makes it number 462 of every company by complaints this year.
Does First Help Financial respond to complaints?
Yes. First Help Financial answered 95.2% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix; 3.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 33/100 (grade F).
What do people complain about most with First Help Financial?
The most common problems are improper use of your report (115), incorrect information on your report (41), managing the loan or lease (28).
Is First Help Financial legit?
First Help Financial is a real company with a public complaint record: consumers have complained about it 242 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Help Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about First Help Financial going up or down?
Up. There were 105 complaints in the last 12 months against 66 in the 12 before (+59%). See every month.
How do I file a complaint against First Help Financial?
Complain to First Help Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Help Financial complaints come from?
Most come from New York (33), Florida (31), Texas (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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