Mortgage company · complaint record
Franklin American Mortgage complaints
Filed under FRANKLIN AMERICAN MORTGAGE CO.
Consumers have filed 233 complaints about Franklin American Mortgage since 2012, none in the last 12 months. It answered 96.6% on time and closed 9% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 233
- Last 12 months
- 0
- Answered on time
- 96.6%
- Closed with relief
- 9%
- Last 30 days
- 0
- Rank
- -
Since March 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 10, 2018
Franklin American Mortgage complaints by month
The busiest month was February 2018 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Franklin American Mortgage answered all time
- Closed with monetary relief146%
- Closed with non-monetary relief62.6%
- Closed with relief10.4%
- Closed with explanation20588%
- Closed41.7%
- Closed without relief31.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Franklin American Mortgage complaints are about
Top Franklin American Mortgage problems
Where Franklin American Mortgage complaints come from
Most complaints: Texas (22), Pennsylvania (21), California (20), Georgia (13), Florida (12).
Franklin American Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Franklin American MortgageMortgages | - | 0 | - |
Compare side by side: Franklin American Mortgage vs Midwest Loan Services · Franklin American Mortgage vs Truhome Solutions · Franklin American Mortgage vs NEXA Mortgage · Franklin American Mortgage vs Hilltop
What people say about Franklin American Mortgage
All experiencesNo experiences with Franklin American Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Franklin American Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 10, 2018 | Mortgages | Trouble during payment process | Explained |
| Jul 28, 2018 | Mortgages | Trouble during payment process | Explained |
| Jul 10, 2018 | Mortgages | Trouble during payment process | Explained |
| Jul 10, 2018 | Mortgages | Trouble during payment process | Explained |
| Jul 1, 2018 | Mortgages | Trouble during payment process | Explained |
| Jun 27, 2018 | Mortgages | Trouble during payment process | Explained |
| May 29, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| May 23, 2018 | Mortgages | Trouble during payment process | Explained |
| May 22, 2018 | Mortgages | Trouble during payment process | Explained |
| Apr 26, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 25, 2018 | Mortgages | Trouble during payment process | Explained |
| Apr 24, 2018 | Mortgages | Trouble during payment process | Explained |
Questions about Franklin American Mortgage
How many complaints does Franklin American Mortgage have?
Franklin American Mortgage has 233 complaints on record since March 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Franklin American Mortgage respond to complaints?
Yes. Franklin American Mortgage answered 96.6% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Franklin American Mortgage?
The most common problems are loan servicing, payments, escrow account (128), trouble during payment process (44), loan modification,collection,foreclosure (20).
Is Franklin American Mortgage legit?
Franklin American Mortgage is a real company with a public complaint record: consumers have complained about it 233 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Franklin American Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Franklin American Mortgage?
Complain to Franklin American Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Franklin American Mortgage complaints come from?
Most come from Texas (22), Pennsylvania (21), California (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Franklin American Mortgage
No comments yet. Start the conversation - questions are welcome too.