Mortgage company · complaint record
General Mortgage Capital complaints
Filed under General Mortgage Capital Corporation
Consumers have filed 11 complaints about General Mortgage Capital since 2020, 3 of them in the last 12 months. It answered 100% on time and closed 33% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 11
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- #250 of 595
Since March 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 8, 2026
Most complained-about mortgage lenders & servicers
General Mortgage Capital complaints by month
The busiest month was March 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How General Mortgage Capital answered all time
- Closed with non-monetary relief218.2%
- Closed with explanation981.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What General Mortgage Capital complaints are about
Top General Mortgage Capital problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 2
- Application denials 1
- Fees or costs during the application process 1
- Trying to communicate with the company to fix an issue with the application process 1
Where General Mortgage Capital complaints come from
Most complaints: California (5), Texas (2), Illinois (1), Washington (1), New Jersey (1).
General Mortgage Capital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | General Mortgage CapitalMortgages | - | 3 | - |
Compare side by side: General Mortgage Capital vs Midwest Loan Services · General Mortgage Capital vs Truhome Solutions · General Mortgage Capital vs NEXA Mortgage · General Mortgage Capital vs Hilltop
What people say about General Mortgage Capital
All experiencesNo experiences with General Mortgage Capital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest General Mortgage Capital complaints
Full logQuestions about General Mortgage Capital
How many complaints does General Mortgage Capital have?
General Mortgage Capital has 11 complaints on record since March 2020, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does General Mortgage Capital respond to complaints?
Yes. General Mortgage Capital answered 100% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with General Mortgage Capital?
The most common problems are applying for a mortgage or refinancing an existing mortgage (6), trouble during payment process (2), closing on a mortgage (1).
Is General Mortgage Capital legit?
General Mortgage Capital is a real company with a public complaint record: consumers have complained about it 11 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is General Mortgage Capital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against General Mortgage Capital?
Complain to General Mortgage Capital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most General Mortgage Capital complaints come from?
Most come from California (5), Texas (2), Illinois (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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