Student loans
Genesis Lending student loans complaints
Consumers have filed 488 complaints about Genesis Lending's student loans. See the whole Genesis Lending record.
Genesis Lending against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Genesis Lending | 0 | - | - |
Latest Genesis Lending student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 21, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Sep 5, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Aug 31, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Aug 20, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jul 19, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jul 14, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Jun 25, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jun 10, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| May 17, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| May 13, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| May 10, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 28, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 23, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 9, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Apr 7, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 7, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 3, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Apr 1, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Mar 31, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Mar 31, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Mar 23, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Mar 3, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Feb 27, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Feb 26, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Feb 18, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Jan 24, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 22, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Jan 15, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jan 7, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jan 4, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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