Student loans
Genesis Lending student loans complaints
Consumers have filed 488 complaints about Genesis Lending's student loans. See the whole Genesis Lending record.
Genesis Lending against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Genesis Lending | 0 | - | - |
Latest Genesis Lending student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 4, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Jan 20, 2019 | Student loans | Getting a loanFraudulent loan | Explained |
| Jan 5, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Dec 22, 2018 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Oct 6, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Sep 21, 2018 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jun 15, 2018 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jan 17, 2018 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Dec 29, 2017 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Dec 18, 2017 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 23, 2017 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Sep 19, 2017 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jun 22, 2017 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| May 18, 2017 | Student loans | Getting a loanFraudulent loan | Explained |
| May 18, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 5, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 5, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| May 1, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 22, 2017 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Mar 10, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Feb 28, 2017 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Feb 16, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Feb 13, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 31, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 19, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 11, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 10, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Jan 5, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Oct 26, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Sep 30, 2016 | Student loans | Getting a loanQualify for a better loan than offered | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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