Mortgage company · complaint record
Gold Star Mortgage Financial complaints
Consumers have filed 30 complaints about Gold Star Mortgage Financial since 2013, 3 of them in the last 12 months. It answered 100% on time and closed 33% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 30
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- #250 of 595
Since July 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 2, 2026
Most complained-about mortgage lenders & servicers
Gold Star Mortgage Financial complaints by month
The busiest month was March 2024 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Gold Star Mortgage Financial answered all time
- Closed with monetary relief413.3%
- Closed with non-monetary relief310%
- Closed with explanation2066.7%
- Closed310%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Gold Star Mortgage Financial complaints are about
Top Gold Star Mortgage Financial problems
Inside "Trouble during payment process"
- Loan sold or transferred to another company 2
- Payment process 1
Where Gold Star Mortgage Financial complaints come from
Most complaints: Michigan (9), California (5), Florida (4), Ohio (4), Nevada (2).
Gold Star Mortgage Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Gold Star Mortgage FinancialMortgages | - | 3 | - |
Compare side by side: Gold Star Mortgage Financial vs Midwest Loan Services · Gold Star Mortgage Financial vs Truhome Solutions · Gold Star Mortgage Financial vs NEXA Mortgage · Gold Star Mortgage Financial vs Hilltop
What people say about Gold Star Mortgage Financial
All experiencesNo experiences with Gold Star Mortgage Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Gold Star Mortgage Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Money back |
| Feb 5, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Jan 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Sep 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Jan 8, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Aug 21, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 6, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 18, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jun 27, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Fixed |
| Apr 15, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Mar 25, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Mar 18, 2024 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
Questions about Gold Star Mortgage Financial
How many complaints does Gold Star Mortgage Financial have?
Gold Star Mortgage Financial has 30 complaints on record since July 2013, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Gold Star Mortgage Financial respond to complaints?
Yes. Gold Star Mortgage Financial answered 100% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix; 33.3% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Gold Star Mortgage Financial?
The most common problems are trouble during payment process (8), applying for a mortgage or refinancing an existing mortgage (4), problem with a company's investigation into an existing problem (1).
Is Gold Star Mortgage Financial legit?
Gold Star Mortgage Financial is a real company with a public complaint record: consumers have complained about it 30 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Gold Star Mortgage Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Gold Star Mortgage Financial?
Complain to Gold Star Mortgage Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Gold Star Mortgage Financial complaints come from?
Most come from Michigan (9), California (5), Florida (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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