Student loans
Great Lakes student loans complaints
Consumers have filed 1,186 complaints about Great Lakes's student loans. See the whole Great Lakes record.
Great Lakes against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Great Lakes | 0 | - | - |
Latest Great Lakes student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 17, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 14, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Dec 11, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Dec 10, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 9, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 4, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 3, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 3, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 30, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 27, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 26, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Nov 26, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 26, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 25, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 22, 2019 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Nov 19, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 19, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 19, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 14, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 14, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 13, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Nov 13, 2019 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Nov 10, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 8, 2019 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Nov 8, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 7, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 6, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 5, 2019 | Student loans | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 4, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 28, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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