Mortgage company · complaint record
Harborone Mortgage complaints
Filed under HARBORONE MORTGAGE, LLC
Consumers have filed 27 complaints about Harborone Mortgage since 2014, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 27
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since April 2014
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 11, 2025
Most complained-about mortgage lenders & servicers
Harborone Mortgage complaints by month
The busiest month was January 2019 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Harborone Mortgage answered all time
- Closed with monetary relief414.8%
- Closed with explanation2385.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Harborone Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Payment process 1
Where Harborone Mortgage complaints come from
Most complaints: New Hampshire (8), Massachusetts (5), Maine (3), Connecticut (3), Vermont (3).
Harborone Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Harborone MortgageMortgages | - | 1 | - |
Compare side by side: Harborone Mortgage vs Midwest Loan Services · Harborone Mortgage vs Truhome Solutions · Harborone Mortgage vs NEXA Mortgage · Harborone Mortgage vs Hilltop
What people say about Harborone Mortgage
All experiencesNo experiences with Harborone Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Harborone Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 11, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jul 10, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 16, 2025 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Feb 6, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Dec 6, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 2, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 17, 2021 | Mortgages | Closing on a mortgage | Explained |
| Jul 1, 2021 | Mortgages | Trouble during payment process | Explained |
| Jan 25, 2021 | Mortgages | Trouble during payment process | Explained |
| Sep 21, 2020 | Mortgages | Trouble during payment process | Explained |
| Jul 24, 2020 | Mortgages | Trouble during payment process | Explained |
| Jun 19, 2020 | Mortgages | Trouble during payment process | Explained |
Questions about Harborone Mortgage
How many complaints does Harborone Mortgage have?
Harborone Mortgage has 27 complaints on record since April 2014, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Harborone Mortgage respond to complaints?
Yes. Harborone Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Harborone Mortgage?
The most common problems are trouble during payment process (15), loan servicing, payments, escrow account (4), application, originator, mortgage broker (2).
Is Harborone Mortgage legit?
Harborone Mortgage is a real company with a public complaint record: consumers have complained about it 27 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Harborone Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Harborone Mortgage?
Complain to Harborone Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Harborone Mortgage complaints come from?
Most come from New Hampshire (8), Massachusetts (5), Maine (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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