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Complaint log

HSBC complaint log

The newest complaints about HSBC, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jan 9, 2026Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedNYExplainedYes
Jan 9, 2026Bank accountsClosing an accountCompany closed your account-ExplainedYes
Jan 9, 2026Money transfers & appsOther transaction problemNJExplainedYes
Jan 7, 2026Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtARExplainedYes
Jan 7, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportAZExplainedYes
Jan 5, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Jan 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Dec 31, 2025Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Dec 30, 2025Credit cardsOther features, terms, or problemsOther problemCAExplainedYes
Dec 30, 2025Credit reportingIncorrect information on your reportOld information reappears or never goes awayMOExplainedYes
Dec 28, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Dec 25, 2025Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAMoney backYes
Dec 22, 2025Bank accountsProblem caused by your funds being lowLate or other feesCAMoney backYes
Dec 22, 2025Bank accountsProblem caused by your funds being lowLate or other feesNYExplainedYes
Dec 21, 2025Bank accountsClosing an accountCompany closed your accountTXExplainedYes
Dec 20, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Dec 19, 2025Bank accountsManaging an accountProblem accessing account-ExplainedYes
Dec 19, 2025Money transfers & appsOther transaction problemNYExplainedYes
Dec 19, 2025Money transfers & appsFraud or scamKYExplainedYes
Dec 19, 2025Bank accountsOpening an accountUnable to open an accountTXExplainedYes
Dec 18, 2025Credit cardsGetting a credit cardCard opened without my consent or knowledgePAExplainedYes
Dec 17, 2025Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedVAExplainedYes
Dec 17, 2025Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtGAExplainedYes
Dec 16, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNHExplainedYes
Dec 13, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftAZExplainedYes
Dec 12, 2025Debt collectionCommunication tacticsFrequent or repeated callsFLExplainedYes
Dec 10, 2025Credit cardsOther features, terms, or problemsPrivacy issuesCAExplainedYes
Dec 10, 2025MortgagesProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsIDExplainedYes
Dec 10, 2025MortgagesTrouble during payment processPayment processOHExplainedYes
Dec 10, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursMAExplainedYes
Dec 9, 2025Credit cardsOther features, terms, or problemsProblem with rewards from credit cardNYExplainedYes
Dec 8, 2025Money transfers & appsOther transaction problemCAExplainedYes
Dec 5, 2025MortgagesTrouble during payment processPayment processCTExplainedYes
Dec 4, 2025Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Dec 4, 2025Money transfers & appsOther transaction problemWAExplainedYes
Dec 3, 2025Bank accountsManaging an accountDeposits and withdrawals-ExplainedYes
Dec 3, 2025Bank accountsClosing an accountCompany closed your accountFLExplainedYes
Dec 2, 2025Credit reportingProblem with a company's investigation into an existing issueProblem with personal statement of disputeIDExplainedYes
Dec 2, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Dec 2, 2025Money transfers & appsFraud or scamOHExplainedYes
Dec 2, 2025Debt collectionCommunication tacticsUsed obscene, profane, or other abusive languageFLExplainedYes
Dec 2, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAExplainedYes
Nov 28, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Nov 26, 2025Bank accountsClosing an accountFunds not received from closed accountCOExplainedYes
Nov 25, 2025Bank accountsManaging an accountProblem making or receiving paymentsPAExplainedYes
Nov 25, 2025Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtALExplainedYes
Nov 23, 2025Bank accountsProblem caused by your funds being lowLate or other feesNYExplainedYes
Nov 23, 2025Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Nov 21, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursCTExplainedYes
Nov 19, 2025Auto loans & leasesGetting a loan or leaseLoan opened without my consent or knowledgePAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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