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Complaint log

HSBC complaint log

The newest complaints about HSBC, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Feb 9, 2026Bank accountsManaging an accountBanking errorsFLExplainedYes
Feb 9, 2026Money transfers & appsOther transaction problem-ExplainedYes
Feb 7, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHExplainedYes
Feb 7, 2026Credit cardsFees or interestProblem with feesWAExplainedYes
Feb 7, 2026Bank accountsClosing an accountCompany closed your accountILExplainedYes
Feb 6, 2026Credit cardsClosing your accountCompany closed your accountVAExplainedYes
Feb 6, 2026Bank accountsManaging an accountProblem accessing accountVAExplainedYes
Feb 6, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Feb 5, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesCAExplainedYes
Feb 4, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNYExplainedYes
Feb 4, 2026Credit cardsClosing your accountCompany closed your accountILExplainedYes
Feb 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Jan 30, 2026Debt collectionThreatened to contact someone or share information improperlyTalked to a third-party about your debtHIExplainedYes
Jan 30, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Jan 30, 2026Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtVAExplainedYes
Jan 30, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Jan 30, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedTXExplainedYes
Jan 30, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Jan 29, 2026Bank accountsOpening an accountDidn't receive terms that were advertised-ExplainedYes
Jan 29, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAExplainedYes
Jan 29, 2026Bank accountsManaging an accountBanking errorsTXExplainedYes
Jan 28, 2026Credit cardsFees or interestProblem with feesWAExplainedYes
Jan 28, 2026Bank accountsOpening an accountUnable to open an accountFLExplainedYes
Jan 27, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNJExplainedYes
Jan 25, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardCAExplainedYes
Jan 25, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftGAExplainedYes
Jan 23, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedTXExplainedYes
Jan 22, 2026Money transfers & appsFraud or scam-ExplainedYes
Jan 20, 2026MortgagesTrouble during payment processPayment processCTExplainedYes
Jan 20, 2026Credit reportingImproper use of your reportReporting company used your report improperlyLAExplainedYes
Jan 19, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offPAExplainedYes
Jan 19, 2026Credit cardsCredit monitoring or identity theft protection servicesBilling dispute for servicesMIExplainedYes
Jan 19, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYExplainedYes
Jan 18, 2026Bank accountsManaging an accountProblem accessing accountTXExplainedYes
Jan 16, 2026Debt collectionCommunication tacticsFrequent or repeated callsNYExplainedYes
Jan 16, 2026Bank accountsClosing an accountCompany closed your accountWAExplainedYes
Jan 15, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayFLExplainedYes
Jan 15, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftMOExplainedYes
Jan 15, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCTExplainedYes
Jan 15, 2026Bank accountsManaging an accountFee problem-ExplainedYes
Jan 15, 2026MortgagesTrouble during payment processPayment process-ExplainedYes
Jan 14, 2026Bank accountsManaging an accountProblem making or receiving paymentsUTExplainedYes
Jan 14, 2026Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtKYExplainedYes
Jan 14, 2026Debt collectionTook or threatened to take negative or legal actionThreatened to sue you for very old debtKYExplainedYes
Jan 14, 2026Credit cardsOther features, terms, or problemsOther problemMDExplainedYes
Jan 14, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Jan 13, 2026Bank accountsManaging an accountProblem accessing accountILExplainedYes
Jan 13, 2026MortgagesClosing on a mortgageDelays with the closing processNCExplainedYes
Jan 10, 2026Credit cardsIncorrect information on your reportAccount information incorrectTXExplainedYes
Jan 9, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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