Prepaid & gift cards
KeyBank prepaid & gift cards complaints
Consumers have filed 348 complaints about KeyBank's prepaid & gift cards, 46 in the last 12 months. KeyBank answered 100% on time and closed 73% with relief. See the whole KeyBank record.
KeyBank against other prepaid card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 890 | 99% | 0% |
| 2 | Comerica | 723 | 100% | 71% |
| 3 | InComm Payments | 643 | 91.8% | 0% |
| 4 | American Express | 573 | 99.3% | 39% |
| 5 | Netspend | 409 | 99.5% | 0% |
| 6 | Conduent | 333 | 19.5% | 0% |
| 7 | Fifth Third Bank | 321 | 100% | 43% |
| 8 | Fiserv Finxact Core | 285 | 100% | 0% |
| 9 | Blackhawk Network | 263 | 98.1% | 0% |
| 10 | U.S. Bank | 251 | 100% | 12% |
| 11 | PayPal | 222 | 100% | 44% |
| 12 | Chime | 212 | 100% | 8% |
| 13 | KeyBank | 46 | 100% | 73% |
Latest KeyBank prepaid & gift cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 16, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Sep 21, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Sep 17, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Sep 16, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Money back |
| Sep 11, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Aug 21, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | In progress |
| Aug 20, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Aug 17, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Aug 9, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Jul 13, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Jul 7, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Jul 6, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Jul 2, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| May 20, 2026 | Prepaid & gift cards | Unexpected or other fees | Money back |
| May 5, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Mar 31, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Mar 31, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Mar 13, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Mar 9, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Mar 7, 2026 | Prepaid & gift cards | Unexpected or other fees | Money back |
| Mar 5, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Feb 17, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Feb 11, 2026 | Prepaid & gift cards | Problem with a purchase or transferOvercharged for a purchase or transfer you did make with the card | Explained |
| Feb 6, 2026 | Prepaid & gift cards | Trouble using the cardProblem with a check written from your prepaid card account | Money back |
| Feb 6, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Feb 6, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Fixed |
| Feb 5, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Feb 3, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Feb 2, 2026 | Prepaid & gift cards | Unexpected or other fees | Money back |
| Jan 31, 2026 | Prepaid & gift cards | Unexpected or other fees | Money back |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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