Student loans
KeyBank student loans complaints
Consumers have filed 511 complaints about KeyBank's student loans, 6 in the last 12 months. KeyBank answered 100% on time and closed 17% with relief. See the whole KeyBank record.
KeyBank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | KeyBank | 6 | 100% | 17% |
Latest KeyBank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 1, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 27, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 22, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jun 17, 2022 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jun 15, 2022 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| May 12, 2022 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Apr 19, 2022 | Student loans | Getting a loanDenied loan | Fixed |
| Feb 22, 2022 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jan 6, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 8, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Sep 20, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 15, 2021 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 27, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Aug 16, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 2, 2021 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Feb 8, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 3, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Oct 28, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 26, 2020 | Student loans | Getting a loanDenied loan | Explained |
| Oct 23, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Sep 17, 2020 | Student loans | Getting a loanDenied loan | Explained |
| Sep 13, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jul 26, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jul 6, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Apr 22, 2020 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 4, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Feb 4, 2020 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Dec 27, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 19, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 18, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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