Student loans
KeyBank student loans complaints
Consumers have filed 511 complaints about KeyBank's student loans, 6 in the last 12 months. KeyBank answered 100% on time and closed 17% with relief. See the whole KeyBank record.
KeyBank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | KeyBank | 6 | 100% | 17% |
Latest KeyBank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 11, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jul 14, 2026 | Student loans | Issue where my lender is my schoolIssues with fees connected to the loan | Fixed |
| Jul 6, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 12, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 6, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 13, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 6, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 31, 2025 | Student loans | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 28, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 23, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jul 28, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 21, 2025 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jun 29, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Mar 5, 2025 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Aug 29, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 23, 2024 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jun 17, 2024 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| May 14, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| May 6, 2024 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Apr 17, 2024 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 13, 2024 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Mar 29, 2024 | Student loans | Problem with fraud alerts or security freezes | Explained |
| Mar 15, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 28, 2023 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Sep 22, 2023 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 8, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 9, 2023 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Jan 18, 2023 | Student loans | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Nov 22, 2022 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 31, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about KeyBank
No comments yet. Start the conversation - questions are welcome too.