Mortgage company · complaint record
Kiavi complaints
Filed under Kiavi, Inc.
Consumers have filed 26 complaints about Kiavi since 2022, 7 of them in the last 12 months (-42% on the year before). It answered 71.4% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 26
- Last 12 months
- 7
- Answered on time
- 71.4%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #158 of 595
Since June 2022
-42% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 29, 2026
Most complained-about mortgage lenders & servicers
Kiavi complaints by month
The busiest month was May 2025 (3 complaints). Complaints in the last 12 months are down 42% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Kiavi answered all time
- Closed with monetary relief27.7%
- Closed with explanation2388.5%
- Untimely response13.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Kiavi complaints are about
Top Kiavi problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 4
- Delays with the closing process 2
- Changes in loan terms during or after closing 1
Where Kiavi complaints come from
Most complaints: Florida (5), Texas (4), Pennsylvania (2), Oregon (2), New York (2).
Kiavi compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | KiaviMortgages | - | 7 | - |
Compare side by side: Kiavi vs Midwest Loan Services · Kiavi vs Truhome Solutions · Kiavi vs NEXA Mortgage · Kiavi vs Hilltop
What people say about Kiavi
All experiencesNo experiences with Kiavi yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Kiavi complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Jul 12, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 5, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jan 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 22, 2025 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| Dec 8, 2025 | Payday & personal loans | Struggling to pay your loan | Explained |
| Nov 17, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 15, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Nov 3, 2025 | Mortgages | Trouble during payment processInterest rate | Explained |
| Oct 16, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Jul 9, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 9, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
Questions about Kiavi
How many complaints does Kiavi have?
Kiavi has 26 complaints on record since June 2022, including 7 in the last 12 months and 1 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does Kiavi respond to complaints?
Yes. Kiavi answered 71.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Kiavi?
The most common problems are trouble during payment process (7), closing on a mortgage (9), struggling to pay mortgage (3).
Is Kiavi legit?
Kiavi is a real company with a public complaint record: consumers have complained about it 26 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Kiavi legit? for the signals, red flags and how to protect yourself.
Are complaints about Kiavi going up or down?
Down. There were 7 complaints in the last 12 months against 12 in the 12 before (-42%). See every month.
How do I file a complaint against Kiavi?
Complain to Kiavi in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Kiavi complaints come from?
Most come from Florida (5), Texas (4), Pennsylvania (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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