Student loans
LoanHero student loans complaints
Consumers have filed 8 complaints about LoanHero's student loans. See the whole LoanHero record.
LoanHero against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | LoanHero | 0 | - | - |
Latest LoanHero student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 8, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Oct 13, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | No timely reply |
| Oct 13, 2018 | Student loans | Incorrect information on your reportAccount information incorrect | No timely reply |
| May 17, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| May 8, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | No timely reply |
| Jan 2, 2018 | Student loans | Getting a loanConfusing or misleading advertising | No timely reply |
| Aug 8, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Apr 4, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Money back |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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