Mortgage company · complaint record
Long & Foster Financial Services complaints
Filed under Long & Foster Financial Services, Inc.
Consumers have filed 74 complaints about Long & Foster Financial Services since 2015, 7 of them in the last 12 months. It answered 71.4% on time and closed 14% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 74
- Last 12 months
- 7
- Answered on time
- 71.4%
- Closed with relief
- 14%
- Last 30 days
- 0
- Rank
- #158 of 595
Since January 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 7, 2026
Most complained-about mortgage lenders & servicers
Long & Foster Financial Services complaints by month
The busiest month was November 2019 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Long & Foster Financial Services answered all time
- Closed with monetary relief1216.2%
- Closed with explanation6283.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Long & Foster Financial Services complaints are about
Top Long & Foster Financial Services problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Trying to communicate with the company to fix an issue with the application process 2
- Confusing or misleading advertising or marketing 2
- Changes in loan terms during the application process 2
- Application denials 2
- Loan estimate or other related disclosures 1
- Fees or costs during the application process 1
Where Long & Foster Financial Services complaints come from
Most complaints: Maryland (10), Georgia (8), Virginia (6), Arizona (5), Texas (5).
Long & Foster Financial Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Long & Foster Financial ServicesMortgages | - | 7 | - |
Compare side by side: Long & Foster Financial Services vs Midwest Loan Services · Long & Foster Financial Services vs Truhome Solutions · Long & Foster Financial Services vs NEXA Mortgage · Long & Foster Financial Services vs Hilltop
What people say about Long & Foster Financial Services
All experiencesNo experiences with Long & Foster Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Long & Foster Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 7, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jul 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Apr 7, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Money back |
| Mar 23, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Mar 20, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Mar 9, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Dec 19, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Oct 9, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 9, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Sep 19, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| May 20, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Mar 3, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Questions about Long & Foster Financial Services
How many complaints does Long & Foster Financial Services have?
Long & Foster Financial Services has 74 complaints on record since January 2015, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does Long & Foster Financial Services respond to complaints?
Yes. Long & Foster Financial Services answered 71.4% of its complaints on time (within 15 days) and closed 14% with relief - money back or a fix; 14.3% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Long & Foster Financial Services?
The most common problems are applying for a mortgage or refinancing an existing mortgage (26), closing on a mortgage (19), improper use of your report (10).
Is Long & Foster Financial Services legit?
Long & Foster Financial Services is a real company with a public complaint record: consumers have complained about it 74 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Long & Foster Financial Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Long & Foster Financial Services?
Complain to Long & Foster Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Long & Foster Financial Services complaints come from?
Most come from Maryland (10), Georgia (8), Virginia (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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