Money Source against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Money Source | 7 | new | 100% | 0% | 799 |
Every mortgage company ranked
Latest Money Source mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 13, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MO | Explained | Yes |
| Nov 14, 2023 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | AL | Explained | Yes |
| Sep 20, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | CA | Explained | Yes |
| Sep 11, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | CA | Explained | Yes |
| Sep 11, 2023 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | Explained | Yes |
| Sep 5, 2023 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | CA | Explained | Yes |
| Aug 8, 2023 | Mortgages | Trouble during payment process | KY | Explained | Yes |
| Jul 25, 2023 | Mortgages | Struggling to pay mortgage | IL | Explained | Yes |
| Jul 6, 2023 | Mortgages | Incorrect information on your reportAccount information incorrect | CA | Explained | Yes |
| Jun 14, 2023 | Mortgages | Trouble during payment process | IL | Explained | Yes |
| Jun 13, 2023 | Mortgages | Trouble during payment process | NY | Explained | Yes |
| Jun 1, 2023 | Mortgages | Struggling to pay mortgage | CA | Explained | Yes |
| May 16, 2023 | Mortgages | Trouble during payment process | WA | Explained | Yes |
| May 4, 2023 | Mortgages | Struggling to pay mortgage | IL | Explained | Yes |
| May 3, 2023 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| May 3, 2023 | Mortgages | Struggling to pay mortgage | KS | Explained | Yes |
| Apr 27, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | Yes |
| Apr 12, 2023 | Mortgages | Struggling to pay mortgage | VA | Explained | Yes |
| Mar 25, 2023 | Mortgages | Closing on a mortgage | KS | Explained | Yes |
| Mar 22, 2023 | Mortgages | Trouble during payment process | TN | Explained | Yes |
| Mar 22, 2023 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Mar 20, 2023 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Mar 15, 2023 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Mar 10, 2023 | Mortgages | Improper use of your reportReporting company used your report improperly | IL | Explained | Yes |
| Mar 7, 2023 | Mortgages | Trouble during payment process | CT | Explained | Yes |
| Mar 2, 2023 | Mortgages | Trouble during payment process | TN | Explained | Yes |
| Mar 1, 2023 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | NY | Explained | Yes |
| Mar 1, 2023 | Mortgages | Struggling to pay mortgage | NY | Explained | Yes |
| Feb 28, 2023 | Mortgages | Struggling to pay mortgage | TN | Explained | Yes |
| Feb 10, 2023 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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