Mortgage company · complaint record
Money Source complaints
Filed under MONEY SOURCE, INC., THE
Consumers have filed 920 complaints about Money Source since 2015, 10 of them in the last 12 months (0% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 920
- Last 12 months
- 10
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #136 of 595
Since December 2015
0% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 25, 2026
Most complained-about mortgage lenders & servicers
Money Source complaints by month
The busiest month was December 2020 (32 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Money Source answered all time
- Closed with monetary relief91%
- Closed with non-monetary relief50.5%
- Closed with explanation90598.4%
- Closed10.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Money Source complaints are about
Top Money Source problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 7
- Payment process 4
- Loan sold or transferred to another company 4
- Trying to communicate with the company to fix an issue while managing or servicing your loan 3
- Private mortgage insurance (PMI) 2
- Lien release 1
Where Money Source complaints come from
Most complaints: California (129), Texas (78), Florida (65), New Jersey (59), Georgia (55).
Money Source compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Money SourceMortgages | - | 10 | - |
Compare side by side: Money Source vs Midwest Loan Services · Money Source vs Truhome Solutions · Money Source vs NEXA Mortgage · Money Source vs Hilltop
What people say about Money Source
All experiencesNo experiences with Money Source yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Money Source complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 25, 2026 | Debt relief & credit repair | Didn't provide services promised | Explained |
| Jul 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 21, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Jul 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 21, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 1, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 27, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Mar 23, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Dec 29, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 22, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 24, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
Questions about Money Source
How many complaints does Money Source have?
Money Source has 920 complaints on record since December 2015, including 10 in the last 12 months and 0 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does Money Source respond to complaints?
Yes. Money Source answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Money Source?
The most common problems are trouble during payment process (456), incorrect information on your report (72), struggling to pay mortgage (175).
Is Money Source legit?
Money Source is a real company with a public complaint record: consumers have complained about it 920 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Money Source legit? for the signals, red flags and how to protect yourself.
Are complaints about Money Source going up or down?
Roughly level. There were 10 complaints in the last 12 months against 10 in the 12 before (0%). See every month.
How do I file a complaint against Money Source?
Complain to Money Source in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Money Source complaints come from?
Most come from California (129), Texas (78), Florida (65). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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