Mortgages
Morgan Stanley mortgages complaints
Consumers have filed 311 complaints about Morgan Stanley's mortgages, 10 in the last 12 months. Morgan Stanley answered 100% on time and closed 0% with relief. See the whole Morgan Stanley record.
Morgan Stanley against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
| 13 | Morgan Stanley | 10 | 100% | 0% |
Latest Morgan Stanley mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 7, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 22, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 9, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jun 15, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 10, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| May 24, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Apr 1, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jan 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 4, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Aug 22, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Aug 15, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 12, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 14, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jun 24, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 24, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 18, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 23, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 7, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 21, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Feb 15, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 1, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Sep 23, 2023 | Mortgages | Trouble during payment processLien release | Explained |
| Aug 7, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jul 10, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 22, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Jun 20, 2023 | Mortgages | Trouble during payment process | Explained |
| Jun 13, 2023 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 23, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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